- Led the implementation of Cybersecurity Awareness Training and Phishing campaigns to end users with KnowBe4, helping to strengthen our “human firewall”.- Championed the implementation of centrally managed host-based firewalls on windows endpoints.- Performed vulnerability scans using Nessus for network and PurpleKnight for AD, presented findings to the team, and created plans for remediation.- Assisted in the configuration of Cisco Email Security Appliance to reduce the number of malicious emails received by the organization. - Analyzed every email marked as a threat in our phishing email solution to see if further response was necessary. (knowbe4)- Configured applications to use MFA, securing data in apps and reducing password fatigue for end users, greatly improving the identification and authentication process. (DUO, SAML, SSO)- Provide support for Microsoft 365 including but not limited to, Office 365, Exchange Online, SharePoint Online, Teams, Azure AD, OneDrive.- Assisted in managing the life cycle of physical door access and ID badges, maintaining the security of our buildings.- Led an audit on active directory (AD) accounts to remove dormant/unused accounts to improve our security posture. - Actively manage the life cycle of active directory (AD) and application accounts using the principle of least privilege as a guide.- Assisted in drafting an updated version of the organization’s password policy, making sure we stayed current with the threat landscape.- Implemented M365 Defender features such as Safe Links, Safe Attachments and monitored Azure Risky sign-ins and Conditional Access policies.-MDM Administrator, M365 Administrator

- Assisted with configuration management, hardware, and software inventory for 1000s of iOS, Android, and Windows devices, helping to mature the enterprise security baseline (SCCM, Microsoft Endpoint Configuration Manager, Intune, ServiceNow)- Assisted with patch management on 1000s of Windows workstations using Intune Windows deployment rings.- Assisted with vulnerability management on Windows workstations by remediating vulnerabilities indicated by Qualys and the Information Security Team- Assisted in the creation, management, and removal of 100s of Windows Active Directory accounts, enabling current employees to have appropriate permissions according to the principle of least privilege. (Azure AD, AD, O365, M365)- Setup device configuration profiles, compliance policies, enrollment profiles, and app protection policies using Microsoft Intune to better protect the enterprises' data on Windows, iOS, and Android devices.- Assisted asset manager in device life cycle by deploying and retrieving workstations and equipment (Windows, Dell, Apple iOS, Android)- Provide customer support to 1000s of end users by troubleshooting Windows computer hardware/software, printers, Cisco VOIP phones, mobile devices, and network problems.

- Assisted in the creation, management, and removal of Windows Active Directory accounts, enabling current employees to have appropriate permissions according to the principle of least privilege.- Implemented the updated password policy through GPOs, reducing the likelihood of being compromised by ransomware- Played a critical role in implementing the organization’s Group Policy Objects (GPO), helping to keep the Windows configuration consistent across the enterprise.- Assisted with vulnerability management in the enterprise by remediating vulnerabilities indicated by annual scans.- Troubleshoot Dell Windows computer hardware/software, printers, Cisco VOIP phones, mobile devices, and network problemsLed the implementation and configuration of the organization’s first print server, reducing the amount of tickets to install printers.

Hardware and software troubleshooting, LAN/WAN troubleshooting