• Managed and trained a team of 25 staff members, including bartenders, barbacks, bouncers, wait staff, and entertainers, resulting in a 95% increase in overall customer satisfaction ratings.• Implemented new scheduling system that reduced labor costs by 50% while maintaining optimal staffing levels for peak hours of operation.• Developed comprehensive training program for all staff members which led to a 99% decrease in customer complaints and an increase in repeat business by 90%.

• Led daily operations of the tanning salon, including staff management, inventory control, and customer service, to ensure a high-quality client experience and efficient business practices.• Developed and implemented marketing strategies to attract new clients and retain existing ones, resulting in a significant increase in foot traffic and revenue growth.• Conducted staff training and performance evaluations, providing coaching and feedback to enhance team skills, improve service delivery, and maintain a motivated and effective workforce.

• Coordinated and streamlined communication between sales managers and customers, resulting in a 20% increase in customer satisfaction ratings.• Implemented new administrative processes to track sales data more efficiently, leading to a 15% improvement in accuracy of sales reports.• Developed and maintained relationships with key accounts, resulting in a 10% increase in repeat business from top clients.

• Coordinated logistics for meetings and events, including venue selection, scheduling, and vendor management, to ensure seamless execution and adherence to client specifications.• Assisted in the creation and distribution of event materials, such as invitations, agendas, and promotional content, enhancing attendee engagement and event effectiveness.• Provided on-site support during events, managing setup, overseeing the schedule, and addressing any issues promptly to deliver a smooth and successful event experience.

• Managed daily food and beverage operations at a four-star hotel and spa, ensuring exceptional service quality and adherence to high standards of hygiene and presentation.• Trained and supervised staff, fostering a professional environment and implementing best practices to enhance team performance and guest satisfaction.• Oversaw inventory and ordering processes, optimizing supply levels and controlling costs while maintaining the availability of premium ingredients and beverages.

• Managed budget and financial performance, including cost control, forecasting, and vendor negotiations, to optimize profitability while maintaining high quality and guest satisfaction.• Designed and implemented the food and beverage strategy for cocktail, beer and music festivals, including vendor selection, menu planning, and layout design, to enhance the festival experience and drive attendee satisfaction.• Coordinated with multiple beverage and food vendors, ensuring timely setup, adherence to quality standards, and smooth operational flow throughout the event.

• Developed and executed marketing campaigns for beverage brands, leveraging social media, events, and influencer partnerships to enhance brand visibility and drive consumer engagement.• Represented the brand at industry events and tastings, engaging with consumers and trade professionals to build relationships, gather feedback, and promote brand loyalty.• Analyzed market trends and consumer insights, using data to refine marketing strategies and create targeted promotional materials that resonate with key demographics.

• Supported the Executive Chef in daily kitchen operations, including menu planning, ingredient sourcing, and staff supervision, to ensure seamless execution and high culinary standards.• Assisted with inventory control and ordering, monitoring stock levels, and ensuring timely procurement of high-quality ingredients to meet kitchen demands.• Handled guest feedback and special requests, working directly with the Executive Chef to address concerns and customize menu items to enhance the dining experience.