Ka Man Ng Email & Phone Number

Toronto, Ontario, Canada

- Ensure a warm welcome and smooth ticketing experience for guests and members- Providing excellent customer service to all Zoo guests and Members- Perform queue management, ticket scanning, cash handling and Credit/Debit on-site ticketsales- Guide and assist guests and members using a POS system, self-serve ticket scanners andmobile sales devices- Proactively ensure guests & members are aware of expectations during visit, promotingon-site events and upselling Zoo activities

Toronto, Ontario, Canada

- Responded to customer inquiries and provided exceptional customer service via phone and digital channels- Resolved customer issues efficiently and maintained high customer satisfaction ratings- Demonstrated comprehensive knowledge of Bank's products and services- Processed various banking transactions accurately and in compliance with policies and procedures- Achieved high performance metrics, including call handling time, customer satisfaction scores, and productivity targets

Toronto, Ontario, Canada

- Assisted in the creation of digital marketing campaigns, including brainstorming ideas, creating content, and managing social media accounts- Managed social media accounts by creating and scheduling posts, responding to comments, monitoring analytics, and writing articles for the company blog- Assisted with the creation of email marketing campaigns, including designing templates, writing copy

Hong Kong Sar

- Interacts with customers, offering assistance and responding to queries about products and purchases- Provides recommendations according to customer needs or preferences- Locates merchandise for customers and places orders, where necessary- Introduces promotions and new products to customers- Operates cash register and handles cash payments and credit card processing- Handles refunds, exchanges and returnsDocuments sales by updating customer records

Hong Kong Sar

- Write and distribute emails, correspondence • memos- Maintain a filing system- Provide general support to staff- Liaise with executive and senior administrative assistants to handle tasks from supervisor

Hong Kong Sar

- Assit ongoing project in the Department of Psychiatry- Assist the process of the project- Collect and input data from the target group- Conduct interviews with the target group

Hong Kong Sar

- Assist in a various ongoing research project- Undergo fieldwork and observation- Perform data collection, entry, and analysis- Conduct literature review- Conduct face-to-face and telephone interview- Provide administrative support

Education record

Graduate Certificate, Markeing - Coporate Account Management