Christine Bachman Email & Phone Number

Chandler, AZ, US

Remote

• CX Architect & Knowledge Management
• Served as primary architect for Zendesk ticketing system & knowledge base at the Enterprise tier supporting 5,000 end users and 35 agents.
• Leveraged skills in API, JSON, JavaScript, & CSS with triggers, automation, VoIP/IVR phone systems, & analytics.
• Authored 400+ multimodal guides, technical articles, & change documentation with diagrams & videos.
• Collaborated with SMEs to integrate features such as Light Agents, custom statuses, user fields, macros, skill routing, & webhooks to enhance customer experience & agent workflow.
• Developed knowledge management standards, ensuring continuity in tone, style, & user experience for customers & internal staff while overseeing a team of authors.Training & Instructional Design

Chandler, Arizona, United States

• Produced 15-20 video lessons per week, taught live via Zoom for 4 hours daily, and managed LMS and learning experience.
• Implemented content creation platforms and integrations such as Nearpod, Google Workspace, and Swivl video.
• Assessed & identified gaps in staff knowledge to create and deliver training while ensuring state compliance & alignment with 40+ in-network schools.

• Created a successful event & product-based business with the foundation of teaching lockpicking skills.
• Built & maintained the WordPress eCommerce website hosted in AWS (Lockpickextreme.com)
• Designed & created interactive instructor-led training for in-person & remote events including BlackHat, RSA, Security BSides, & other private corporate events.
• Delivered client-customized live & remote event workshops & presentations to 10,000+ participants.
• Hired, trained, & managed a staff of over 20 people for leading workshops, product assembly, & order fulfillment.
• Planned attendee experience & logistics for 200+ attendees for in-person & virtual events including scheduling, material and equipment sourcing, load in/out, & domestic and international shipping.

Redding, California, United States

• Created lesson plans and taught classes covering all subjects.
• Ensured all classes followed and completed school and government-provided syllabus and standards.
• Provided one-on-one and small group tutoring sessions for students, including high school AP courses.

Daejeon, South Korea

• Produced and curated instructional and assessment resources to be used among over 150 professors.
• Taught 3-5 English courses per semester.

Daejeon, South Korea

• Ensured all classes follow and complete school and government-provided syllabus and standards.

Master Of Arts - Ma, Tesol-Mall (Teaching English To Students Of Other Languages, Media Assisted Language Learning), Honors

Bachelor Of Applied Science - Basc, 3D Animation & Visual Effects, Peer Mentor Award