Cliff Keevan Email & Phone Number

Gilbertsville, PA, US

Eagleville. PA

• Administers access to all Internal and cloud resources for clients and internal staff. Provides level 3 support for 400 cloud clients and internal staff. Administers office 365 for clients and staff. Administers the.
• Established Security and Compliance Dept
• Responsible for company earning the HIPAA seal of Compliance.
• Streamlined new hire process
• Identified and implemented tools to identify and correct performance issues in the company’s cloud.

• Provide Tier 2 and administration support for end users in a multi-location environment. Responsible for PC builds, user account creation and maintenance, troubleshoot all issues (local, remote and Citrix) and escalate.
• Identified and helped to correct an issue with scanning that prevented large files from being sent
• Corrected a company-wide fax to mail issue
• Provided onsite support for user moved as part of new space build outs
• Handles 200-300 tickets per month

Responsible for supporting the day to day IT operations within the US office to cover eTMF solutions, technical support services, IT Infrastructure and project delivery. Supported 100+ onsite and remote workers. Responsible for all on-site infrastructure. Provided desk side support to all staff as needed, escalated as needed.Identified a deficient voice.

Exton, PA

IT Systems Integrator (Contractor through Robert Half)Sets up, configures, and supports internal and/or external IT systems, including 50 servers (virtual and physical). Recommends upgrades, patches, new applications, and IT equipment. Provides technical support / guidance to Help Desk. Troubleshoots IT system performance issues. Built, configured, and.

As President of the Perkiomen Woods Home Owners Association, I provide leadership to the Executive Board of Directors, Our managing agent and the community. During my tenure I have gotten stalled projects completed, funding issues resolved and streamlined operations. Currently I am managing a Community wide Asphalt project and the addition of solar power.

Systems/Network Administrator – Contractor Supervised the administration, management and maintenance of the company’s computer network systems. Supported multiple servers, network and desktop hardware, software, applications and 100 users.

Provided primary support (remote and on-site) for operations in up to five locations on multiple Windows servers (200+ users) as well as Level 2 & 3 support for over 100 locations globally for PC, printer, server, and network issues. Performed installation and patches / upgrades / support for hardware, software, backups, and system configurations..

Managed support for multiple Windows Servers in two locations for 100+ users. Maintained and administered two entry control systems. Installed and supported company's first VOIP phone system.Provided full-spectrum (Tier 1 - 3) technical support for Blackberry, PC, laptop, server, hardware, printers, and software in 100% compliance with SLAs. Installed.

Provided Blackberry, multi-function devices, and IT support (25 users, two servers). Identified issue to improve network efficiency. Performed statistical analysis and custom reporting for Fortune 500 clients. Supported claims managers in two sites. Analyzed claim trends and identified issues.

Managed eight service technicians and several fleet accounts. Managed inventory. Provided appropriate products and services to clients based on needs. Streamlined inventory process to shorten shelf life.

Thule AB Greenland, Wright-Patterson AFB Ohio

inactive)Handled range of duties such as keeping the peace, law enforcement, investigation of crimes, and protection of persons and property. Conducted base patrols, manned entry control points, and trained to defend installation in combat role. Handpicked to provide aircraft security for Air Force Vice Chief of Staff.Identified over 100 facility security.

Bs, Criminal Justice

Bachelor Of Science (Bs), Criminal Justice