Cliff Keevan Email & Phone Number

Gilbertsville, Pa, Us

Eagleville. Pa

Administers access to all Internal and cloud resources for clients and internal staff. Provides level 3 support for 400 cloud clients and internal staff. Administers office 365 for clients and staff. Administers the companies HIPAA Compliance Program. Creates and revises company IT policies. • Established Security and Compliance Dept• Responsible for company earning the HIPAA seal of Compliance. • Streamlined new hire process• Identified and implemented tools to identify and correct performance issues in the company’s cloud.

Provide Tier 2 and administration support for end users in a multi-location environment. Responsible for PC builds, user account creation and maintenance, troubleshoot all issues (local, remote and Citrix) and escalate as needed. Supports 500+ users in multiple locations. Managing ticketing system when HD manager was out and supported HD technicians. Responsible for administering Exchange, Citrix, and other supported application accounts for the end user. • Identified and helped to correct an issue with scanning that prevented large files from being sent• Corrected a company-wide fax to mail issue• Provided onsite support for user moved as part of new space build outs• Handles 200-300 tickets per month

Responsible for supporting the day to day IT operations within the US office to cover eTMF solutions, technical support services, IT Infrastructure and project delivery. Supported 100+ onsite and remote workers. Responsible for all on-site infrastructure. Provided desk side support to all staff as needed, escalated as needed.Identified a deficient voice switch and replaced it, improving the local phone serviceUpgraded all Desktops and laptops to increase productivity. Coordinated installation of new work spaceIdentified several areas that needed improvement and their impact to the environmentInvolved in planning network and infrastructure improvements.Brought in a new vendor that reduced printing costs by 10%

Exton, Pa

IT Systems Integrator (Contractor through Robert Half)Sets up, configures, and supports internal and/or external IT systems, including 50 servers (virtual and physical). Recommends upgrades, patches, new applications, and IT equipment. Provides technical support / guidance to Help Desk. Troubleshoots IT system performance issues. Built, configured, and deployed new servers for Anti-virus and for Windows system update services. Develops and maintains all security programs and configurations. Updated and created IT policies and procedures and support documentation. Contributed to creation and maintenance of disaster recovery plan. Planned domain upgrade to 2008 AD from 2003. Enables seamless company communications by managing Exchange infrastructure and file system as well as Cisco VOIP System. Planned Exchange upgrade to 2010 version. Work with outside vendors to incorporate their hardware and software into company IT environment.

As President of the Perkiomen Woods Home Owners Association, I provide leadership to the Executive Board of Directors, Our managing agent and the community. During my tenure I have gotten stalled projects completed, funding issues resolved and streamlined operations. Currently I am managing a Community wide Asphalt project and the addition of solar power to our community.

Systems/Network Administrator – Contractor Supervised the administration, management and maintenance of the company’s computer network systems. Supported multiple servers, network and desktop hardware, software, applications and 100 users.

Provided primary support (remote and on-site) for operations in up to five locations on multiple Windows servers (200+ users) as well as Level 2 & 3 support for over 100 locations globally for PC, printer, server, and network issues. Performed installation and patches / upgrades / support for hardware, software, backups, and system configurations. Coordinated two office relocations as Team Lead and consolidation of three offices into one as Technical Specialist. Assured 100% functionality of replacement systems before taking old systems offline.Partnered with business units to schedule legacy equipment replacement, assist in new equipment deployment, and manage return of end-of-lease equipment. Ensured just-in-time deployment of equipment for new hires to minimize excess inventory costs.Handled Remedy tickets in compliance with company's tiered SLAs. Recognized for superior performance.Corrected path & security settings to resolve scanning issue that disabled 60 users for 1.5 days.Diagnosed & corrected efficiency-crippling network deficiency affecting 50 users transitioned to offsite server. Collaborated with networking team on solution to upgrade equipment and simplify connections.Monitored adherence to company IT standards through weekly random audits as well as targeted user reviews. Configured user-specific system and network share security to assure standardization.Rolled out Willis' business continuity plan after merger for selected senior management, including user training and software / equipment installation and configuration in accordance with security profile.

Managed support for multiple Windows Servers in two locations for 100+ users. Maintained and administered two entry control systems. Installed and supported company's first VOIP phone system.Provided full-spectrum (Tier 1 - 3) technical support for Blackberry, PC, laptop, server, hardware, printers, and software in 100% compliance with SLAs. Installed patches / upgrades; performed nightly backups; configured / installed new desktops; upgraded / configured PCs for existing users; created / maintained user documentation.Improved user productivity by 200% after identifying and correcting hardware and networking deficiencies.Identified / resolved network capacity issue, bringing utilization from 100% to 55% with additional bandwidth. Managed $150K technical budget, including all IT-related purchasing and invoice approval for supported sites. Maintained physical inventory for 150 users, ensuring user needs were met while staying within budget. Further improved efficiency by having users scan to network folder rather than e-mail. Trained users and managed vendor support of multi-function printer / copier / scanner.Managed Sarbanes Oxley compliance. Established, implemented, and enforced user/group access policies for tightened corporate security. Educated users on security issues and risk concerns.Adhered to business continuity plan while managing migrations, expansions, renovations, and consolidations.Migrated two sites with 90 users to new domain that enabled improved access to corporate data.As Technical Lead & primary IT contact for vendors, determined hardware needs to support growth / upgrade of facility. Worked with local president on $600K renovations, including state-of-the-art conference room. Selected / added networking switches; managed user moves during three month project.Provided technical leadership for office consolidation. Planned relocation of two servers and 10 employees; reallocated equipment of 30 departing employees.

Provided Blackberry, multi-function devices, and IT support (25 users, two servers). Identified issue to improve network efficiency. Performed statistical analysis and custom reporting for Fortune 500 clients. Supported claims managers in two sites. Analyzed claim trends and identified issues.

Managed eight service technicians and several fleet accounts. Managed inventory. Provided appropriate products and services to clients based on needs. Streamlined inventory process to shorten shelf life.

Thule Ab Greenland, Wright-Patterson Afb Ohio

inactive)Handled range of duties such as keeping the peace, law enforcement, investigation of crimes, and protection of persons and property. Conducted base patrols, manned entry control points, and trained to defend installation in combat role. Handpicked to provide aircraft security for Air Force Vice Chief of Staff.Identified over 100 facility security issues, thus preventing loss of classified material and Air Force Resources.

Bs, Criminal Justice

Bachelor Of Science (Bs), Criminal Justice