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Experienced leader, builder and operator. Excels in a variety of industries and businesses across different stages of growth and maturity, from startup to Fortune 50. Focuses on go to market strategy and operations within hospitality, consumer products and lifestyle brands (including consumer banking). Manages a ~1,000+ person team (and vendors) across 130+ properties totalling over ~$500M in revenue. Developed and managed Sonder’s ~$4.5M Ancillary Revenue business with new products and services. Manages the profitability, growth, employee engagement, guest experience and operations across Sonder's largest business, North America. Almost ten years of major consulting firm experience in the Customer and Market Strategy practice.
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Vice President, OperationsClearAtlanta, Ga, Us
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Head Of North America OperationsSonder Inc. Aug 2024 - PresentSan Francisco, California, UsManages $240M AUM, ~$500M Revenue, and 1,000+ person team (plus vendors) across Sonder’s largest business unit. Chris manages the P&L, guest experience, operations, and employee experience across all 130+ Sonder properties in North America. -
Head Of North America Operations - East CoastSonder Inc. Feb 2024 - Sep 2024San Francisco, California, UsManages ~300 employees across ~90 properties, with a total of ~$300M in Revenue. Owns the profitability, growth, employee engagement, guest experience and operations. Markets include New York, Boston, Philadelphia, Washington D.C., Savannah, Atlanta, Orlando, Boca Raton, Fort Lauderdale, Miami, Nashville, New Orleans, and Mexico City, Mexico. Supports COO in strategy, execution and administration across all of North America
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Senior Director / Regional General Manager (Rgm) - Southeast Us & Mexico City, MxSonder Inc. Dec 2021 - Apr 2024San Francisco, California, Us
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Ancillary Revenue Leader - North America OperationsSonder Inc. Jan 2022 - Dec 2023San Francisco, California, UsLed the development of Sonder's Ancillary Revenue business, totalling over $5M in first year, working with Product and Engineering, Tax, Legal, Customer Service, Operations, etc. Implemented Parking, Pets, Breakfast, Early Check-in and Late Check-out, Room Upgrades.
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Director / Area General Manager: Atlanta | Savannah | CharlotteSonder Inc. Aug 2021 - Dec 2021San Francisco, California, Us
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Director / General Manager: AtlantaSonder Inc. Jan 2019 - Sep 2021San Francisco, California, UsManages the strategic direction of the city in terms of strategic growth and profitability, policy, guest experience and personnel. Chris has also played a strong role in various internal initiatives from portfolio management to DEI.
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Venture Capital FellowBlck Vc Dec 2024 - PresentPalo Alto, Ca, UsBLCK VC is transforming the venture capital industry, by equipping Black investors with the access, education, and community to understand and accelerate their ability to add value in the Venture Capital industry. Fellows participate in an accelerator institute hosted and powered by the Berkeley Haas School of Business and Berkeley Executive Education. Fellows dive deep into the foundational elements of investing, learning from experienced investors about deal structuring, board participation, and the nuanced art of venture capital. -
Engagement Manager, Strategy & Operations, Customer Experience/Operations And MarketingDeloitte Jul 2016 - Jan 2019Worldwide, Oo -
Senior Consultant, Strategy & Operations,Deloitte Jul 2014 - Jul 2016Worldwide, Oo
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Luxury Brand Marketing / Strategy Mba Intern, St. RegisStarwood Hotels & Resorts Worldwide, Inc. Jun 2013 - Aug 2013Stamford, Ct, UsDeveloped business case for dedicated Guest Experience Managers to drive engagement, experience and execution. Received approval from the Chief Brand Officer & Global Brand Leader; the position and standards were implemented globally across various St. Regis and Luxury Collection properties -
ConsultantDeloitte Consulting Jul 2010 - Jul 2012Worldwide, Oo
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Business AnalystDeloitte Consulting Jul 2008 - Jul 2010Worldwide, Oo
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Open Savings - PartnershipsAmerican Express May 2007 - Aug 2007New York, Ny, Us -
Strategic Sales - Exit StrategiesPfizer Consumer Healthcare May 2006 - Aug 2006New York, New York, Us -
Business Analytics And Decision Support Systems, Sudafed And Nicotrol Brand TeamsPfizer Consumer Healthcare May 2005 - Aug 2005New York, New York, Us
Chris Alexander Skills
Chris Alexander Education Details
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Northwestern University - Kellogg School Of ManagementMarketing Managment & Entrepreneurship And Innovation -
EsadeMaster Of Business Administration (Mba) - Study Abroad
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Morehouse CollegeBusiness Administration - Marketing And Economics
Frequently Asked Questions about Chris Alexander
What company does Chris Alexander work for?
Chris Alexander works for Clear
What is Chris Alexander's role at the current company?
Chris Alexander's current role is Vice President, Operations.
What is Chris Alexander's email address?
Chris Alexander's email address is ch****@****tte.com
What is Chris Alexander's direct phone number?
Chris Alexander's direct phone number is +186243*****
What schools did Chris Alexander attend?
Chris Alexander attended Northwestern University - Kellogg School Of Management, Esade, Morehouse College.
What skills is Chris Alexander known for?
Chris Alexander has skills like Business Process Improvement, Marketing Strategy, Program Management, Creative Problem Solving, Customer Service, Strategy Development, Creative Development, Public Speaking, Leadership, Strategic Partnerships, Logical Approach.
Who are Chris Alexander's colleagues?
Chris Alexander's colleagues are Ali Almohammed, Kameron Traylor, Charisma Harley, Neiza Rivera, Steven Smith, Kal Ki, Michelle Vargas.
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