Carol Kieffer Email & Phone Number

Irvine, California, United States

Program Delivery Team Manager

Irvine, California

Irvine, California

Responsible for gathering technical information and scheduling requirements with engineers, resource management, project screening and selection, project evaluation, scheduling and control.http://www.vcoretec.com

Lake Forest, Ca

Manage multiple priority customer accounts with complete responsibility for analyzing and fulfilling customer requirements, responding to change requests, and resolving issues. Responsible for the coordination of technical and administrative issues, delivery schedules and all media related requirements and objectives. Interface with technical teams, vendors and customers. Focal for Dubai Regional media center responsible for coordinating program support with the region.

Led multiple cross functional teams (20+ members) in release of new products.·Drove and led the successful release of a Disaster Recovery solution (hardware and software) project with a $5M Research and Development budget·Created and maintained new product roadmaps, committing project expectations and timelines to senior management·Met or exceeded all project delivery commitments by prioritizing development activities, conducting weekly release team meetings and maintaining checklists and project plans·Received three “Awards of Excellence” in recognition of exceptional achievement and contribution to the success of Unisys for meeting and exceeding project goals ·Coordinated high demand resources and priorities for Microsoft Cluster Certification program, ensuring company compliance with Microsoft contracts and regulations·Conducted post project reviews, identifying continuous improvement measures to apply to future project releases

Supported Project Managers in the release of high quality hardware and server products to market.·Provided support to multiple project managers by organizing cross-functional team meetings and maintaining issues, actions and project checklists·Facilitated team meetings using Net Meeting, Live Meeting, and video / teleconferencing·Provided accurate hardware and software bills of material for engineering, ensuring quality products were released to manufacturing for production·Managed sample material requirements and inventory distribution nationally across multiple facilities

Purchased, planned and provided customer service with increasing responsibility, in support of manufacturing and supply chain management objectives.·Successfully managed multiple supplier relationships by providing forecasts, purchase orders and priorities ·Managed Finished Goods Inventory (FGI) levels by coordinating reconfigurations of existing inventory, reducing inventory carrying cost to $0.8M below target·Coordinated program for compliance with company initiatives to work with small disadvantaged businesses·Documented and maintained compliant ISO 9001 work instructions ·Created new process for engineering purchase requisitions that reduced cycle processing time from 5 to 2 days ·As a Client Satisfaction team member, designed and implemented training for employee-driven 30-day client call back program, resulting in increased stock payout for division

Bachelor Of Arts (B.A.), Organizational Leadership

Retail Management