Clair Kim Email & Phone Number

Arlington, Virginia, United States

- Assess and evaluate SaaS applications suite against internal business requirements.- Provide end-to-end support across company's suite of SaaS applications, emphasizingSalesforce, JIRA, and Okta.- Serve as liaison between business stakeholders and IT in order to align applicationswith business needs.- Monitors triages, and responds to helpdesk ticketing system.- Assists in managing equipment lifecycles and procurement and keeps inventory logupdated.- Monitors and manages vendor contracts and relationships for IT-related services andequipment

- Provides support for end-user computing devices, responsible for day-to-day management of SaaS platforms used for business operations (Google Workspaces, Slack, JIRA, Jamf, etc.)- Supports Sr Systems Administrators with the administration of local network, internet connectivity, and local devices.- Assists in managing equipment lifecycles and procurement, keeps inventory log updated. Monitors and manages vendor contracts and relationships for all IT related equipment, copiers, and all office printers.- Provides support to end users on a variety of helpdesk issues. Identifies, researches, and resolves technical problems. - Responds to support tickets, chat requests and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Proficient with Windows/MacOS/Linux operating systems.

Alexandria, Virginia, United States

Bachelor'S Degree, Information Technology

Associate Of Science - As

High School Diploma