Primary technical writer on government contact. Develop 508 compliant content and edit high-level technical documentation, including reports, reference/style guides, policies, procedures, templates, proposals, infographics, multimedia, etc. per customer specifications.• Build and maintain SharePoint repositories/libraries using taxonomy, metadata, and newest methodology. • Utilize Power Automate to create SharePoint > Outlook flows.• Troubleshoot and find solutions to document functionality issues.• Support Apps team and Drupal CMS.• Provide backup Teams meeting/live event support.

Provide expert documentation and business administration support. • Use application and coding knowledge to update web content as projects begin and end.• Reference appropriate style guides to edit professional reports and papers for publication.• Assist with the creation and and distribution of job postings as needed.• Support management by helping to recruit, screen, and interview candidates as needed.

Create course materials and teach college courses (online and seated), including Freshman Composition, Expository Writing, Public Speaking, and Professional Research & Reporting. Participate in various college and department initiatives. • Mentor new English faculty.• Long-term ENG 110/114 Committee Chair.• Managed Communication and Theatre LinkedIn page. • Maintained English department web pages.• Participated in Wake Tech website redesign focus group.• Transitioned ENG 110/114 to OER (Open Educational Resources) and created digital repository for faculty.• Previous member of CEEFIS (Creating an Engaging, Equity-Minded, Fluid and Inclusive Syllabus).• Previous WIIW (Women Investing in Women) Mentor.

Background writing and editing across diverse industries, including education, information technology, social media/marketing, agricultural science, publishing, and real estate. • Comfortable working with SMEs, super users, executives, and core personnel on high level, large scale ERP, change management, and modernization projects. • Able to create and/or revise existing online presence with a focus on the user experience and online branding. • Can assist start-up organizations and individuals in the use of social media to raise awareness and/or increase membership/sales. • Willing to provide individualized academic and business writing workshops. • Employment writing/editing (resumes, application letters/emails, promotion requests, resignations) available by request. Ask for pricing.

Assist NC Dept. of Instruction in the creation and editing of EOG content as well as usability testing and quality control.

Primary technical writer on government contact. Developed and edited high-level technical documentation, including reports, reference/style guides, policies, procedures, templates, proposals, infographics, multimedia, etc. per customer specifications. • Built and maintained SharePoint repositories/libraries using taxonomy, metadata, and newest methodology. • Utilized Power Automate to create SharePoint to Outlook flows.• Provided backup Teams meeting/live event support. • Earned July 2023 MIMOSA (My ITIOS Monthly Outstanding Service Award).• Named 2021 Contract/Team RISE Award Winner (sets the company example for RESPONSIBILITY, INITIATIVE, SERVICE, and EXCELLENCE).• Acted as "Document Control Supervisor" and "bridge" to facilitate relationship with new government client on a complex documentation modernization project. • Assisted in recruitment, interviewing, and onboarding of new writing team members.

Designed courses and materials for accelerated college level instruction, including Intro to Humanities, Intro to Literature, and Business Communication. Taught students through the senior level.

Provided English, writing, test preparation, and corporate training upon request.

(Contract via Experis) Successfully worked with a global team of SMEs, super users, and core personnel on a large scale, highly complex ERP (Enterprise Resource Planning) project. Crafted technical glossaries and FAQs, newsletters, and executive correspondence.

Used Upwork to recruit, hire, and manage a small global team of writers. Developed, edited, and updated web content for global automation parts supplier.

Created course materials and taught accelerated college level courses, including Southern Fiction, Introduction to Humanities, and Oral Communication.

Prepared executive-level resumes and other employment documentation to help clients across the United States make great first impressions.

Designed and taught the following fully online university-level courses: Eng 301 British Literature IEng 301 British Literature IIEng 305 American Literature IEng 306 American Literature IIEng 317 Advanced CompositionEng 319 Children's LiteratureEng 459 Black American Literature II

Drafted bios and press releases and edited website design and content.

Created course materials and taught college level English classes, including Composition, Research & Reporting, Introduction to Literature, and ACA (Student Success). • Designed, tested, and implemented new online and hybrid courses; assisted faculty with technology. • Collaborated with teams across the curriculum to develop and implement best practices.

Produced hard and soft copy technical documentation to comply with military, customer, and company requirements. Drafted text material coordinating data and instructions and analyzed existing information and illustrations to maximize product development and customer satisfaction.

Created and edited ads and copy for Impressions magazine.

Created hard and soft copy documentation for Information, Technology, and Computing Services.

Developed grant proposals for environmental and educational purposes.

Wrote and edited marketing materials for the ECU Alumni Association to increase and sustain members and donations.