Kirk Johnson Email & Phone Number

Atlanta, Ga, Us

Seeking new opportunity

Atlanta, Georgia, Us

● Responsible for engaging and growing assigned Client Accounts by managing and ensuring delivery of excellent contingent labor resources. ● Facilitate professional service agreements with existing and new clients. ● Establish and maintain client relationships with hiring managers and MSP program managers to ensure program success. ● Work to understand customers environment in order to resolve customer outsourcing concerns, facilitate the delivery of services to the client, and identify cross-selling opportunities. ● Manage client retention, contract renewal, revenue growth and elevating the partnership with existing and new Fortune 1000 clients. ● Sale contingent labor and professional services to new clients.● Manage off-shore research analyst that work to produce leads for Charter Global.

Atlanta, Georgia, Us

Coordinate program for Vendor Management System (VMS) and Managed Service Provider (MSP) program at CEI and Cox Media Group (CMG). Promoted from IT Governance to Supply Chain to implement VMS / MSP to all of Cox Enterprises and Cox Media.• Developed and implemented non-mandated VMS/MSP program for CEI and CMG by meeting with and building trusted advisor relationships with high-level management and key executives.• Implemented CEI contingent labor on-boarding and off-boarding process by collaborating with Corporate Security, IT, Legal, HR and Cox’s MSP.• Realized 16% savings in first year of VMS program by accomplishing contingent labor rate reductions while standardizing processes. • Monitored SLA's and managed problem resolution by conducting research and analysis.

Atlanta, Georgia, Us

Hand-picked by Assistant Vice President to move to IT Governance (ITG) to develop ITG and Vendor Management Model for CEI IT department. Viewed as team lead for IT Governance team.• Vendor Management and Contract Management:• Created vendor management plan and developed process improvements.• Reduced vendors from 25 to 9 preferred vendors.• Introduced process of evaluating vendor performance.• Developed and moved IT department to automated VMS system.• Established and executed new MSA, generating more favorability for Cox Enterprises.• Ensured co-employment risk mitigation by having MSP implement process of evaluating all independent contractors and Corporate-to-Corporate contractors.• Attained Project Management Office (PMO) system experience, managing contractors and employees within Portfolio Project Management (PPM) tool.• Created VMS program using more than 60% diversity status vendors, exceeding single-digit goal.• Replaced under-performing vendors and conducted bi-annual vendor audits• Invoice Management:• Improved tracking of invoices received and applied to projects in timely manner by enforcing use of purchase orders (POs) for all statements of work (SOW)once Corporate Information Systems(CIS) moved to Oracle Project Accounting.• Managed invoice processing and invoice efficiencies, ensure timely payment to suppliers and contractors.• Reduced supplier invoices 70% by implementing VMS/MSP program.• Space Planning and Space Management:• Freed up space as a result of assigning on daily basis for teleworking employees by overseeing allocation of CIS space for full-time employees (FTEs) and external labor, future spaces planning, and move to Hoteling due to space shortage.• Project managed new space construction, confirming accuracy of build out.

Atlanta, Georgia, Us

Managed, administered, and facilitated conferencing, directory assistance, and calling cards for all Cox entities while maintaining vendor relationships for all services. Reached 20 years of telecom experience while in this position. • Oversaw telecom auditing process for Cox Automotive, Cox Comm., Cox Media and Cox Ent. and respective facilities.• Reviewed local and long-distance telephone-switch equipment and service provider contracts for maintenance and support by tracking assets and ensuring suppliers were meeting commitments.• Drove data collection, auditing, and analysis of telecommunication invoices and customer service records (CSRs) for all Cox entities, confirming active versus needed and what was being billed.• Analyzed and identified cost savings through inefficiencies discovered, such as incorrect configurations and billing errors, ensuring errors were corrected on new billing by performing post audits.• Improved service and support by communicating optimization opportunities and enhancements.• Identified incorrect billing elements and erroneous charges in voice and data billing, resulting in credits producing savings.• Submitted telecommunication moves, adds, and changes (MACDs) to appropriate vendor, tracking to completion.• Managed Telecom Intranet site for non-wireless vendors, guaranteeing information was current and accurate.• Achieved 40% reduction of rates for Cox conferencing (estimated annual savings of over $300K) by negotiating with vendor.

Basking Ridge, Nj, Us

Responsible for all of InterContinental Hotels Group (IHG) financial and billing issues. Manage customer’s contract commitment and provide monthly financial reporting to IHG’s Senior Telecommunication staff. Provide financial and billing support for all SCH’s regional offices, company owned/managed hotels and franchise hotels worldwide; with a yearly revenue base of $15,000,000. Manage and produce Europe and Latin America VSAT invoices monthly.

Basking Ridge, Nj, Us

Supported all of MCI’s government accounts for GA, LA, TN and MS. Managed all support functions for these customers including: billing inquiries, product information, product installation, product changes, customer presentations and all other customer concerns.