Kittitutch Charungchit Email & Phone Number

Bangkok, Th

Bangkok City, Thailand

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.• Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype.• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues.

Bangkok City, Thailand

• Provided exceptional customer service to patients in a fastpaced medical environment, addressing inquiries and resolving issues with professionalism and empathy.• Collaborated with healthcare professionals to coordinate patientcare, facilitating effective communication between patients andmedical staff.• Educated patients about clinic services, procedures, and policies,enhancing overall patient experience and satisfaction.• Assisted clinic with daily tasks.

- Liaise between customer and partner to resolve medium to high complexity issues via phone, emails and messaging using company software.- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service using the company system.- Address customer complaints and mitigated dissatisfaction by employing timely and effective solutions.- Communicate with different departments to solve the issue for partner and customer

Bangkok City, Thailand

• Liaise between customer and partner to resolve medium to high complexity issues via phone, emails and messaging using company software. • Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service using the company system. • Address customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Phra Nakhon, Bangkok City, Thailand

• Liaise between customer and partner to resolve medium to highcomplexity issues via phone, emails and messaging usingcompany software.• Evaluate customer information to explore issues, developpotential solutions and maintain high-quality service using thecompany system.• Address customer complaints and mitigated dissatisfaction byemploying timely and effective solutions.

- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.- Assisted individuals who are internationally abroad to obtain visas and other related immigration documentation.- Acted as another POC on site by answering questions, educating customers about important features and landmarks, following day-to-day missions as planned.

- Greeted visitors and customers upon arrival while assisting with the check-in process and answered questions regarding general information and facilities.- Responded to incoming telephone calls, and email inquiries from customers and other departments.- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Education record

Bachelor'S Degree, French Language And Literature