Crystal is an IT professional with over 9 years of experience in an enterprise environment. She holds a Bachelor’s degree from Northwestern State University, and is a graduate of Acadiana High School. With a proven knowledge of Microsoft technologies including Microsoft System Endpoint Manager, Sever Administration, Exchange Administration, Active Directory, Group Policy, and Exchange, Crystal continues to work on improving her knowledge base and skills.Crystal knows the importance of customers and how to effectively meet their needs. Managing IT users is similar to managing a customer base, and she works hard to ensure end user satisfaction and productivity. One of her greatest strengths is her ability to effectively communicate with end users, management and technical professionals. Specialties: MS Server 2003, 2008 R2, 2012., 2016, 2019. Active Directory, Exchange 2007 / 2010/ 2016, IPS/IDS, SCCM, MDT, Cisco Call Manager/ Unity, Barracuda Spam Filter, Fortinac, VMware, Hyper-V, Voice over Internet Protocol, IP and Digital Phone Systems, Unified Messaging, Unified Communications, Videoconferencing, LAN/WAN, A+, Network + Certified
Listed skills include Voip, Networking, Software Installation, Active Directory, and 30 others.