• Brought in to mature the newly formed Business Service and Performance Assurance Office (PMO Function) which looks after the data, finances, planning elements, resources, communications and BAU risk for operational and information technology at National Highways• Recruit and mentor core permanent staff and the head of BSPA to improve the service, processes, and delivery of core information to the senior leadership of Digital and Service Operations• Review and modernise process, policy and procedures across Service Operations at National Highways• Improve and embed an effective risk management process ensuring escalation routes and visibility of high profile risks & issues• Mature business planning in Service Operations ensuring sound financial management, fully resourced plans and strategic outcomes are achievable and planned efficiently• Improve the visibility of BSPA across digital services through stakeholder engagement and communications through the newly created SharePoint hub• Develop Stakeholder relationships across service operations with the PMO

• Temporary role whilst tasked with recruiting the permanent member of staff• Responsible for developing the PMO governance and delivery framework bringing in a hybrid agile / waterfall method for different types of projects and product delivery• Managed a large portfolio of projects ranging from change and transformation to IT / technical implementations• Provided training, coaching and development tools for in house project and programme staff around AGILE delivery framework and governance• Running of the portfolio board, risk board and new pipeline board ensuring projects were on track, within budget and aligned with Westminster’s priorities. • Led a large team of PMO staff, project managers, delivery managers and user researchers

• Developed a new PMO function from scratch to aid in the programme delivery of category management transformation within MoD Head Office function• Created new processes and tools around risks management, financial tracking, benefits management, data and MI reporting and stakeholder management & tracking• Coached, supported, and reviewed in the development of detailed business cases, strategies, and completion of requirements to deliver new initiatives• Led on the resource planning, and recruitment of delivery partners and external assistance to support the delivery of categories• Principal lead on the benefits realisation process, tracking and implementation for Head Office commercial liaising with the Acquisition Portfolio to report on progress• Guided Stakeholders in identifying and capturing benefits at all lifecycle project stages• Captured and maintained financial and non financial benefits using the MOD commercial benefits tracking tool• Liaised with senior stakeholders across MOD to agree benefits from the ideas stage to the realisation• Revised and simplified many delivery processes and product templates to ensure projects could be delivered at pace and benefits could be realised at an earlier stage

• Brought in to help improve Agile delivery processes, tools, assurance and financial management of the Homes England Digital PMO• Improve the RAID management process and carry out regular reviews of project and portfolio risk• Develop and manage a resourcing structure to track and manage workloads of contractors and permanent staff required to work on projects resulting in 3 Agile teams being created to deliver complex projects across digital• Build and manage a financial tracking process to monitor forecast and actual spend including capital and revenue costs• Support the PMO lead in strategy, pipeline and board meeting as and when required

• Created new processes, templates, guidance and assurance for IT projects and portfolios across the business.• Created and manage resource tracking processes across portfolios tracking internal and external contract resource.• Centralised RAID management and ensure proper escalation points and RAID management across all portfolios.• Created and managed a stage gate process for all projects to adhere to providing assurance and good governance practise.• Tracked and managed project and portfolio finances capturing actuals and ensuring appropriate approvals are in place to spend capital funding.• Aligned the project shaping and pipeline process to match the Body Shop’s strategic vision and IT road map ensuring adequate resource and funding were in place for priority projects.• Created and raised purchase orders for projects across IT• Supported the head of trading enablement on a large scale SAP S/4 Hana upgrade providing business governance and assurance working closely with the third party implementation team Accenture.• Provided strategic guidance, advice and solution options to portfolio related issues and risks.• Ran a PMO monthly reporting session to senior stakeholders and sponsors ensuring high level business buy in to projects and portfolios whilst highlighting any issues.

• I lead a small team of PMO staff to aid the delivery of the programme which consists of 20 + projects within innovation, management, architecture and EU Exit to the value of £17 million• Manage and carry out resource planning ensuring projects within the programme are staffed and resources are available when required. • Manage and maintain the programme / project RAID logs ensuring risks & issues are monitored & mitigated and where appropriate escalated to programme board• Manage and organise the programme board ensuring papers, actions and highlight reports are produced.• Often stepping in to manage and chair programme meetings on behalf of the programme manager.• Carry out weekly status reporting with PM’s to ensure projects are on track and to manage / rectify issues where appropriate.• Set up and maintenance of the programme governance structure using Agile with waterfall as a stage gate process.• Maintain projects plans on behalf of project managers within Project Online and ensuring documentation is stored within Sharepoint.• Liaise with various outside agencies, senior stakeholders and directors on various project and programme engagement activities.• Develop templates and tools that allow project managers to manage their projects effectively and move at pace• Maintain programme finances ensuring accurate forecasts, actuals and accruals are reported on a weekly basis to finance business partners• Manage the recruitment process and on-boarding process for all new programme staff both contractor and permanent• Developed and maintain the programme PMO portal which provides all programme staff & stakeholders guidance, tools and templates to aid in the delivery of projects. • Active stakeholder in developing a Defra wide PMO portal for all programme across Defra group to use.

• Worked with a large PMO office on the business partner side to aid in the procurement process for picking a delivery partner to implement a new SITS system in the University of Sussex to the value of £25 million• Worked closely with stakeholders to identify user needs for the new IT system• Managed and maintained the RAID log for the programme• Aided and facilitated in setting up stakeholder workshops and events on behalf of the programme• Aided in the production of procurement documents such as the ISOS and planning of the competitive dialogue phase of the procurement exercise• Maintained governance templates and reporting documents for senior stakeholders on behalf of the IT delivery partners• Organised meetings and programme boards as and when required• Managed and maintained the programme plan in Project online • Developed and implemented the SharePoint user site and maintained programme documentation

• Supporting the Project Manager in delivering a large scale IT project worth £1.5 million to implement automated online assignment submissions for students at Sussex University• Maintain, review and update the project Risk, Issue and action log • Organise and manage meetings, take minutes and follow up with actions• Provide project assurance in line with the PRINCE2 methodology ensuring corporate guidelines are followed and that the project remains on track to deliver its expected benefits.• Helped to develop, write and submit the project scope and definition for phase 3 outlining the next year of work and deliverables to the project sponsor and project board.• Managing three of six project work streams in Phase 3 using MS Project to ensure project delivery and milestones were achieved.• Provided stakeholder engagement working closely with the Information Technology Services Team, Technology & Learning and University Tutors and Admin to deliver viable solutions for the customer.• Developed the project proposal for online computer based exams at Sussex University moving away from tradition written exam modes. This will be moving into initiation phase in September 2016.• Developed the IT transition document for E-submission E-feedback for colleagues in IT and other university services to understand the method, code and process behind the online assignment submission process.

• I provide technical project management, procurement and tendering support to aid with the delivery of a programme of work to procure new contracts for Croydon Council’s portfolio of assets. This includes catering, hard FM, soft services, cleaning and logistics.• Provides project support to the programme lead by managing project dashboards, maintaining IT support on SharePoint, and MS project, and liaising with stakeholders to manage work packages effectively.• Delivering communications through project updates and progress reports to stakeholders and the board on a monthly basis.• Carry out and managed change control processes to the project with advice from the programme lead. • Carried out detailed process mapping using MS Visio & MS Publisher to aid the programme board and programme team in making key decisions around where to split the corporate estate to make savings.• Created detailed & analytical cost spreadsheets within MS Excel listing Croydon’s corporate estate allowing accurate cost forecasting and current spending enabling the project board to identify where key savings can be made and assets could be potentially sold on.

• Maintain, develop and drive forward the council’s corporate governance and assurance framework for major projects and programmes throughout the council by assisting project and programme managers with large scale capital funding projects in IT, regeneration, asset management and social care.• To maintain, develop, drive and champion the councils corporate risk management framework ensuring risks are identified, classified, managed, mitigated for and assessed on a regular basis.• Provided project support to redevelop the Councils Capital Funding governance process allowing for greater oversight of project spending and ensuring the correct processes and project management techniques are in place to ensure success. • Provide change management expertise and support to project and programme managers with scope changes, cost analysis, and ensuring limited or no project creep. A recent example of this can be found in my work on the changes to IT Asset management system at Croydon which resulted in a simpler more cost effective system being procured. • lead on and provide risk management workshops, controls, assessments and scorecard analysis for projects and programmes by sitting on a number of programme boards. Also lead on and provide risk management for corporate departments such as finance and assets.• Led on the project to, design and develop a risk appetite strategy and toolkit to enable the council to identify the risk its willing to take on encouraging creativity, providing good governance and embedding proactive risk management within the council. • Provide classroom learning and development sessions on risk management and project / programme management enabling staff to learn about the values of good risk management and running a successful project.• I have been the lead support on multiple project and programme benefits reviews identifying areas that the project team can improve and develop on and ensure project outcomes are realised.

I manage, assist and run number of various innovative projects within the Risk and Insurance team aimed at creating new revenue, providing change and developing the business as a whole.Assist, coordinate and maintain and development of project planning, financial modelling, highlight reports, risk logs and benefit outcomes using MS Project, Excel and Power Point. I have project managed, developed, and implemented a new Risk Management service for Lambeth Council specifically aimed at community groups and charities bringing in new revenue for the authority and aiding communities in running council services successfully.Created high level marketing strategies, community consultation and engagement events, external and internal stakeholder engagement activities to help progress projects and ensure there suitability for the market.Developed internal & external communications for the directorate using social media, and cloud technology helping reach a wider audience and showcase the work of the Risk and Insurance Team. Provided training programmes around risk and project management to external and internal customers aiding the business to successfully manage its projects meeting key mile stones and building new revenue streams.

To provide policy, project and administrative support to members of the Labour group on a range issues including across the various directorates and portfolios within the council.Write weekly press releases, organise campaigns, manage small scale projects and liaise with local, national and multinational journalists to help promote the administrations policy and objectives for Lambeth.Provide detailed policy and briefing documents on a wide range of subjects, from CYPS services, transport, community safety and finance to cabinet and backbench members of the Labour Group.To develop a good knowledge of the functions, operations and programmes of the Council in order to maintain effective support of, and liaison with between Scrutiny members and elected officials.Provide political advice and support for backbench and cabinet members of the Labour Group in Lambeth.

Supported the Social Inclusion and Diversity team at Suffolk County Council with internal and external project related tasks.Provided policy briefings, administrative support and research expertise to ongoing projects internally within the council and externally within the community.Liaised with stakeholders, charities and local community leaders to promote Suffolk County Councils work in the community on diversity and social inclusion.Organised external meetings with various community groups to help develop research and key projects within the team.

Managed the day to day administration & duties for 23 elected officials.Provided detailed policy support and briefing documents to the shadow cabinet on national and local government legislation.Conducted research projects on behalf of the elected members instructions and reported back with detailed briefings and presentations.Organised and write Council questions, motions, memos and speeches for the Labour Group and on behalf of the Labour Group Leader.Liaised with service directors, outside bodies and community leaders to promote the values of the Suffolk Labour Group.

Supporting the HR team with the recruitment process at Suffolk County Council.To instruct and advise senior management at Suffolk County Council with briefings for employing new starters into the business.Ensuring that all government legislation was implemented and adhered to in the council.Carrying out the appropriate measures to ensure all new staff had CRB checks and full written references returned by the time of their start dates.Helped to redesign Suffolk County Council’s Criminal Records Bureau checking process after extensive research and consultation with HR managers and senior directors in order to streamline the process.

Provided and carried out change management expertise and advice to large scale building projects such as the State Street Bank in Canary Wharf, liaising with project managers, investors and the customer on a daily basis.