• Translate customer needs and wants into creative and stylish brand forward designs which include mood boards, 2D floor plans, photorealistic 3D room models, and 3D renderings.• Provide One on One Design consultations through interactions via email, phone, chat, and virtual design consults.• Work with store design experts on customer projects, to lift store associate 2D design plans into 3D renderings, elevating the space to complete the look and provide a higher average order value and close furniture sales.• Partner with leadership as a subject matter expert, to support designers with on-boarding, training, coaching and job shadowing• Maintain extensive knowledge of all product information (Crate, CB2 and Crate & Kids), along with understanding of brand positioning and current advertising and initiatives. • Manage design projects on a daily basis (updating CRM tracker with project status, communicating daily with internal/external on the design journey).• Meet service level Productivity metrics such as, assigned turnaround times. • Develop and maintain effective, collaborative relationships with peers and other company personnel.• Perform other duties, as assigned

• Furniture sales (million dollar seller).• Guide customer through the entire design journey through in-home and in-store design consultations culminating in a complete design package including mood boards, 2D floor plans, and 3D renders of their styled space.• Engage with customers on the sales floor and create lasting relationships.• Assist in selecting furniture as well as finishes, textiles, and accessories.• Drive sales through personalized client outreach including recap lists, mood boards, e-mails, and networking.• Maintain a consistent level of engagement around in-store and in-home design consultations.• Strive to exceed quarterly goals set forth.

Associate Manager (Merchant D.O.R.)• Manage planning and execution of new product rollout in an organized, timely manner.• React to sell through and re-merchandise based on sales trends and data provided by sales reports.• Maintain visually appealing store environment by continually training team on visual standards.• Lead selling shifts to ensure a great customer experience as well as to achieve sales goals sets forth for the day, hour, etc. • Maintain a broad knowledge of the business across all DORs.• Perform daily store operation processes in a timely, professional manner.

• Consistently perform, lead by example and coach staff to exemplify the Paper Source customer engagement behaviors.• Utilize company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies.• Manage store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.• Resolve customer service related issues using good business judgment.• Partner with Store Manager in execution of accurate and detailed in store/product cycle counts and inventories as planned and communicated.• Partner with Store Manager in the training, communication and continued awareness of all policy and procedure.• Act as manager on duty in order to take ownership of results and motivate the team toward store and individual goals. • Provide timely feedback and coaching to the staff to reinforce positive behavior and challenge negative behavior.• Manage daily operations, such as closing and opening procedures in a timely, professional manner. • Inspire our customer to “Do Something Creative Every Day.”

Department Supervisor• Drive sales through exceptional customer service and maintenance of a consistent selling culture that exceeds expectations. • Foster a shared vision with the team by building and maintaining productive relationships.• Motivate the team through inspirational and informative opening and closing meetings.• Clearly communicate daily sales goals to the entire team and keep everyone updated hourly to ensure a sense of shared fate. • Positively impact sales and payroll daily by quickly and effectively reacting to changing business trends and needs. • Promote an open work environment in which idea sharing is welcome and appreciated. • Provide ongoing training and development of staff through continuous in the moment feedback.• Provide further feedback and mentorship through administration of mid-year and year-end performance reviews. • Responsible for individual training and development of the Manager in Training position. o Weekly one on one meetings occur in which business and development objectives are presented along with a time frame in which to complete said objectives.o Through my direct supervision, an MIT was promoted to the next level of management in a matter of 3 months. • Perform daily operations (opening and closing) in timely and professional manner. Apparel Department • Plan, execute, and supervise weekly markdown process for the store in an organized and timely manner.o Maintain a full, yet visually appealing, sale section through daily replenishment and careful attention to aesthetic standards.o Maintained above company sales comps in 3 out of 4 markdown divisions for 10 weeks in a row. Home Department• Ensure effective weekly merchant day through strong planning and merchandising skills.• Execute a compelling store environment to achieve on overwhelmingly positive customer experience.

Visual Merchandising• Self-managed entire visual process of new product flow/floor sets in a timely and professional manner which included:o Implementation and maintenance of window displays. o Implementation and maintenance of in-store displays.o Dressing/styling and maintenance of body form displays.• Assisted in merchandising new product in a visually appealing manner.• Maintained pristine visual standards daily.• Performed daily replenishment of product to ensure the sales floor was fully stocked. • Provided excellent customer service to every customer I came in contact with.

• Re-labeled/Re-organized fabric memo samples.• Pulled samples from library for designers as needed.• Other general tasks as needed.

• Assist in client meetings.• Assist in product and finish selections.• Participated in Designer Vignette for 2011 International Antiques Fair

Visual Merchandising Supervisor • Upheld brand integrity in all areas of visual display including dressing and styling of body form displays, window installation, and in store display. • Planned, executed, and supervised new product flow/floor sets and visual updates.• Supervised the receiving team in the processing of tri-weekly product shipments in a timely and professional manner. • Planned and executed the markdown process and re-merchandised as needed. • Generated and analyzed sales reports and made changes to merchandising as needed to positively impact the business. • Trained the team on the importance of visual standards and replenishment. • Impacted sales through daily supervision of the sales floor. • Performed daily operations (both opening and closing) in a timely manner.Stock Supervisor• Supervised and managed all aspects of back of house activity including:o Ensuring timely processing of tri-weekly product shipments.o Replenishing the sales floor based on the needs of the business.o Completing damages and RTVs in a timely manner.o Fulfilling send sales in a timely, professional manner. • Trained the team on the importance of back of house organization and safety.• Impacted sale through daily supervision of the sales floor.• Performed daily operations (both opening and closing) in a timely manner.