Ck Russell Email & Phone Number

Truro, Ns, Ca

Seven Seas is the largest independent manga publisher in North America, translating and publishing Japanese comics for English speaking markets, as well as working with licensed properties and other OEL/Original English Language productions. As Digital Manager:- Handle eBook creation and distribution- Point of Contact with vendor services related to digital products- Maintain library databases and files

Duties include but are not limited to:- Lettering & art retouch- Book layout for print- Ebook production- Data entry & file management

- Comic books (full production)- Sketchcards- Illustration (watercolor, marker, digital, mixed media)- Graphic design, logos, print merchandise- Animation (Flash & 2.5D), storyboarding, character design- Game design for iOS, web & PC (RPG style, hidden object & IAP driven games)- Writing (technical, sales copy, fiction, script)

Nova Scotia, Canada

Publishing for in house projects & consulting for startup indy companies. Including editing services, marketing, team management and connecting indy talent and businesses with resources and planning to facilitate their success.- Business planning- Marketing- Content creation/Filling needs in production flow- Team building & managing- Writing & delivering project pitches- Developing design documents

Moncton, New Brunswick

QA testing for PC, Mac, iOS, Android and Win8 mobile, as well as social media updates, customer support and documentation. Tasks specific to this position:- Compliance and consistency testing for ports across all platforms- Design documentation and test plans for ongoing titles- Experience with SWRVE for analytic data and campaign management- Testing proprietary social platform API- Community management and promotion via social media (Facebook & Twitter)- Google Play and Win8 submission

Charlottetown Pei

I was promoted to Support Lead in June of 2011 but still assisted with other projects as a QA Analyst/Tester or as a Project Lead for testing if there was a need. Tasks specific to this position:- Managing in-house support team of up to 15 persons- Agent hiring & training- Tracking agent stats (qualitative & quantitative)- Implementing new workflows to increase productivity- Crisis management (triaging)- Developing methods to improve team morale (and subsequently productivity)- Developing methods to improve employee training to foster a confident, able team- Working directly with clients to reach their needs and exceed expectationsAdditionally: - Member of Health & Safety committee to ensure safe office working conditions

Charlottetown, Pei

I held a dual role to fill the needs of the company, fitting into any project that required assistance.As a Game Support Agent:- Answering player email and message board posts (including technical support, account services, feedback & general questions)- Updating social media feeds (Facebook, Twitter & message boards)- Identifying in-game issues or negative trends & alerting developers- Using admin panels for supported games- Use of Zendesk & SalesForce to handle tickets- Handling billing issues and issuing appropriate refunds through Google CheckoutAs a QA Analyst/Tester:- QA testing for mobile games (iOS & Android), Mac/PC, Facebook apps and ebook products- QA testing applications for iOS, Android, Mac/PC and Leapfrog devices- Update & compliance testing- Ticket entry (JIRA, FogBugz)- Checklist & test plan creation and upkeep- Qualitative & quantitive feedback for in-development projects- Technical troubleshooting expert for iOS, Android, PC and browser based applicationsBoth positions involved:- Working non-core or extensive hours to meet client needs- Creative problem solving- General data entry

Truro, Nova Scotia

Technical suport and account services for a large cellular provider, including handling retention and account cancellation calls. I was also required to up-sell services, and find creative solutions to assist customers.