Christopher Kutzler Email & Phone Number

Easton, PA, US

Radnor, Pennsylvania, US

• Turning customer pains and problems into actionable user stories, prioritizing and arranging user stories in the product backlog.
• Managing the Product Backlog based on changing business requirements, while balancing the needs of customers and stakeholders.
• Collaborating with development team to clarify requirements and tracking product progress at each stage of the release process.
• Possess strong technical skills with an understanding Agile software development practices, along with management tools such as JIRA and Confluence.

Radnor, Pennsylvania, US

• Work in close collaboration with product management, user experience and engineering teams throughout the SDLC.
• Serve as a liaison to the business community and participate in user and task analysis to maintain the business community’s perspective.
• Gather regional specifications and requirements to ensure eCTD validity across multiple pharmaceutical governing bodies.
• Review technical solutions to ensure the business requirements and long term product goals are being met.
• Document business requirements and translate them into detailed user stories and acceptance criteria for the QE team.

Radnor, Pennsylvania, US

• Presented web-based application training to current users and software demonstrations to prospective clients.
• Provide Tier 1 & 2 front-line support for technical and subject matter questions to effectively communicate and educate clients.
• Utilize Jira to track support tickets, log software bugs, and elicit needs from end users to improve overall experience.
• Provide feedback to R&D team regarding customer issues and requested enhancements

Radnor, Pennsylvania, US

• Install, configure, and implement software solutions for 300+ corporate users in a professional and courteous manner.
• Create training guides and technical documentation for common software issues across internal and external users.
• Provide detailed documentation of Support incidents in the CRM, and triage complicated technical support issues.

Philadelphia, PA, US

• Collaborated with creation and production of printed marketing materials for beverage distributors and events in the Philadelphia area.
• Utilized intranet database management system to monitor media projects from request to production.
• Coordinated traffic consisting of media requests, cost and deadlines for time sensitive material.

Philadelphia, PA, US

• Utilized eoStar, route accounting distribution software, daily to monitor tasks assigned and increase efficiency in warehouse operations.
• Supervise Loaders to ensure that product is counted accurately and trucks are loaded correctly to enhance productivity.
• Partnered with management and warehouse crew with incoming products to ensure quality, location of product and distribute workload to employees.

• Integrated new financial recording technology, leading to surge in accuracy and efficiency.
• Assisted in the creation and implementation of a database management system to monitor inventory, vendor information, track daily sales and trends to optimize decision-making.
• Generated monthly reports of purchases and sales for PA Liquor Control Board record keeping.
• Supervised a team of five employees, including payroll, hiring, scheduling, and training.