• Lead a team of remote customer service representatives inbound and outbound campaigns that included but were not limited to call, text, and email• Customer retention and appointment setting for residential service and sales• Monitor current social media accounts including Yelp!, Facebook, Instagram, Nextdoor, Linkedin, and other various social accounts• Manage company's VOIP system• Develop advertising, marketing, social media campaigns & promotional products• Email marketing to the customer database• Set up all necessary material for web workshops• Market seminars and workshops each month• Manage and book events for home shows or relevant events to display our products and services• Assist in recruiting efforts and hiring for various positions throughout the company• Create and send out marketing materials for new customer acquisition • Maintain marketing calendar• Facilitate any new product launches• Assist in the creation, shooting, and edit videos for YouTube, Facebook, Google, IGTV, and any other social media accounts as necessary

• Develop advertising, marketing, social media campaigns & promotional products• Identify new lead sources and oversee the cost per aquisition to maintain the companies overall goals on cost• Manage Marketing budget• Manage referral based email Advocate marketing program• Oversee lead generation department • Marketing Automation, E-commerce campaigns monthly, reporting & analysis of all marketing efforts• Advertising design, negotiation & placement, google ad words, Facebook ads, twitter ads• Managing our brand on social channels (Facebook, Google Plus, Twitter, and LinkedIn)• Developing and post engaging content • Tracking the growth and impact of social media on our business • Staying informed of the latest social media marketing techniques

• Direct the sales efforts with account executives of print and interactive products. • Lead operating committee and employees in analyzing, planning and executing strategies to grow audiences and local revenue across all platforms. • Recruit, train and develop a team of first-class sales executives working with local business owners in a consultative sales process. • Work with finance to establish revenue and expense budgets that include contingency measures for the operation.• Create, launch and maintain new products based upon customer needs. • Create annual revenue and expense budget that maintain profitability.• Integrate social media elements to engage and grow our audience and create brand loyalty.

• Participates as an integral part of the management team responsible for exploring, analyzing and directing the Internet operations of Freedom Northern California. Acts as primary Internet contact person with Freedom’s corporate Interactive management and staff. Provides local implementation and project management as necessary to execute Internet goals established by Freedom’s Interactive. Manages Internet operations staff and directs daily work flow to achieve all goals and meet all deadlines. • Monitors all Internet components to insure consistent, continuous, glitch-free operation. • Assists sales staff as necessary, including participating in sales calls, to achieve desired sales results. • Works with Marketing to promote all company Internet sites and/or Internet services as necessary to favorably brand the company's sites as the preeminent Internet sites in the Northern California region.• Oversees and manages all IT, building and facilities related projects for the Appeal-Democrat and Tri-County newspapers• Coordinates, trains, monitors and develops companies social media strategies to ensure consistency across multiple social media platforms

Manages Commercial Print publications, customer service, account management, billing and acquire new commercial print business.

Manages the entire Prepress Operations workflow and Appeal-Democrat Graphic Designers. Works closely with sales department to insure client satisfaction. Maintains servers for designers. Handles all budgeting for Creative and Prepress. Installed and maintains all Computer To Plate equipment. supervises webmaster and newsroom production assistants.

Assisted in developing corporate telemarketing plans and objectives. Develop and monitor corporate budget for cost control. Maximize productivity activities through training, motivational techniques and incentive programs. Set and implemented telemarketing policies and procedures. Monitor TSR productivity, quota levels while recommending changes to training to improve results. Developed, trained, and educated telemarketing managers, supervisors and all entry level TSR’s. Created quality assurance policies and procedures. Coordinated telemarketing with other sales related departments such as information services, sales and marketing. Supervised three telemarketing supervisors, four TSR III’s, three TSR II’s and 100-150 employees.