Christopher Wong Email & Phone Number

San Francisco Bay Area

Dripto is a blockchain & e-commerce platform where sneakers/streetwear can be purchased with cryptocurrency. Users of the native token are rewarded with digital/physical products such as lower than market rate streetwear, and staking profits.+Highlights Include: • Led weekly sprints with 6 developers, and 3 UX designers to develop 6 products & 10+ features, growing token market cap market capitalization by 415% from $1.7mil to $7.1mil.• Created product documentation including PRDs, wireframes, sitemaps, process flows and 10+ roadmaps with hundreds of milestones and dependencies.• Directed 8 researches on user interests, surveys, and website analyzes to develop product & features across e-commerce, trading, tokens, staking, DeFi, ICOs, and NFTs.+Skills developed in role: Product Lifecycle Management, Product Development, Strategic Planning, Market Research, Product Launch, User Experience (UX), UX Research, Web Development, Problem Solving, Product Documentation, Cross-Functional Leadership, Cross-Functional Relationship Building, Blockchain, Smart Contracts, Startups

San Francisco Bay Area

Spearhead channel management program processes in Google’s sales enablement team supporting 4000+ global sales leadership and representatives of Google Customer Solutions (GCS).+Highlights Include:• Coordinated with 37 international, cross-functional contributors, including Eng, PM, Ops, Sales & Support to pilot, train & provide feedback for complex business guidelines.• Served as subject area expert and the main point of contact for cross-functional support, analysis, and troubleshooting, maintaining a 98% first contact resolution rate.• Collaborated with sales & ops to iterate on user feedback to streamline the user interface, decreasing resolution time by 24 hours (33%).+Skills developed in role: Project Management, Cross-Functional Team Collaboration, Business Documentation, Data Analytics, Cross-Functional Team Leadership, Key Performance Indicators, Strategic Thinking, Business Process Improvement, Business Pilot

San Francisco Bay Area

Provided functional support to 300+ global sales managers & strategists inchannel management program to guarantee multi-billion dollar revenue is correctly attributed.+Highlights Include:• Visualized high attention to detail on data with the impact of reallocating ~$5 million in revenue each quarter.• Improved escalation submission process by consolidating multiple forms and tools into one pathway to decrease resolution time by 80%.• Promoted to lead of program after 1 month to support ad hoc requests.+Skills developed in role: Ad Hoc Analysis, User Support, Data Analysis, Customer Support, Process Flow Documentation, Problem Solving, Cross-Functional Communication, Operations Management, Business Process Analysis

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Awarded the title of "Top ten sellers" within over 100 stores. Developed soft skills to meet monthly sales goals and to ensure customer satisfaction.

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Pi Alpha Phi, Philanthropy for Asian American Donor Program(AADP), Hip Hop Dance

High School Diploma

Activities and Societies: Associated Student Government(ASB): ASB Treasurer(2012), Treasurer(2011), Historian(2009)