Chief Information Officer
CurrentLed company operations and technical teams, overseeing daily activities and implementing strategic initiatives to drive growth. Increased annual revenue by 50% within one year through strategic planning and business development. Spearheaded the implementation of enhanced cybersecurity baselines for clients using Microsoft 365 and Google Workspace, significantly improving security posture and compliance. Implemented domain Web Application Firewalls (WAFs) through Cloudflare, enhancing protection against web-based threats. Integrated Security Information and Event Management (SIEM) systems and log services, improving threat detection and response capabilities. Optimized internal processes for onboarding and offboarding clients, increasing efficiency and client satisfaction. Provided expert consultation on best practices, collaborating with the legal team to develop Statements of Work (SoWs) and Master Service Agreements (MSAs), ensuring clear terms and compliance. Improved the client-facing ticketing system, enhancing time to resolution and time to initial contact, which elevated customer satisfaction and retention rates. Assisted C-suite executives in refining financial processes, automating billing systems to transition from manual checks to ACH/debit transactions, increasing efficiency and accuracy. Provided Level 3 technical support, resolving complex technical issues and serving as the escalation point for critical client concerns for 800 endpoints (Windows workstations, servers, and MacOS)