Led company operations and technical teams, overseeing daily activities and implementing strategic initiatives to drive growth. Increased annual revenue by 50% within one year through strategic planning and business development. Spearheaded the implementation of enhanced cybersecurity baselines for clients using Microsoft 365 and Google Workspace, significantly improving security posture and compliance. Implemented domain Web Application Firewalls (WAFs) through Cloudflare, enhancing protection against web-based threats. Integrated Security Information and Event Management (SIEM) systems and log services, improving threat detection and response capabilities. Optimized internal processes for onboarding and offboarding clients, increasing efficiency and client satisfaction. Provided expert consultation on best practices, collaborating with the legal team to develop Statements of Work (SoWs) and Master Service Agreements (MSAs), ensuring clear terms and compliance. Improved the client-facing ticketing system, enhancing time to resolution and time to initial contact, which elevated customer satisfaction and retention rates. Assisted C-suite executives in refining financial processes, automating billing systems to transition from manual checks to ACH/debit transactions, increasing efficiency and accuracy. Provided Level 3 technical support, resolving complex technical issues and serving as the escalation point for critical client concerns for 800 endpoints (Windows workstations, servers, and MacOS)

As the Chief Information Officer (CIO) at RapidSEOHost, I am responsible for the strategic planning, development, and execution of the company's IT objectives and initiatives. I play an integral role in aligning the IT vision with the company's broader goals, while ensuring the smooth running of our digital infrastructure.Develop and implement innovative IT strategies and systems to increase productivity and customer satisfaction.Coordinate with the executive team to set company-wide strategy and KPIs from an IT perspective.Supervise IT projects from conception to completion, ensuring they are completed in a timely manner and within budget.Oversee the management of our data and cybersecurity protocols, ensuring the highest level of safety for our and our clients' data.Continuously analyze the effectiveness of existing IT systems and infrastructure, making recommendations for improving and upgrading as necessary.Provide leadership and direction to the IT department, encouraging a culture of continuous learning and improvement.

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Leveraged extensive skills in software development, system administration, and project management to drive company success in a fast-paced industry. Developed robust applications using Perl and JavaScript, implementing best practices for capturing requirements and generating clean metrics. Provided leadership and mentorship to fellow developers, enhancing their skill sets and fostering professional growth within the team. Managed and maintained RHEL (Red Hat Enterprise Linux) systems, ensuring optimal performance, security, and reliability. Implemented GitLab for efficient code management, version control, and team collaboration. Played a key role in establishing CI/CD pipelines and refining the Software Development Lifecycle (SDLC), improving development efficiency and product quality. Collaborated closely with executive leadership to provide valuable R&D support, developing technology strategies aligned with corporate business objectives. Key Achievements: Enhanced development processes, leading to a 20% increase in productivity through the implementation of CI/CD pipelines and SDLC best practices. Improved code quality and collaboration by introducing GitLab, reducing deployment errors by 25%. Mentored a team of 5+ developers, resulting in improved coding standards and a 15% decrease in development time. Optimized system performance by effectively managing RHEL systems, reducing downtime by 30%. Contributed to strategic planning, helping the company stay ahead of industry trends and align technology initiatives with business goals.

Established and led an IT Managed Service Provider (MSP) in Richmond, VA, delivering comprehensive IT solutions to a diverse client base. Managed all aspects of business operations, including strategic planning, business development, client relations, and service delivery. Developed and implemented customized IT solutions, enhancing clients' operational efficiency and security posture. Built and supervised a team of IT professionals, fostering a culture of excellence and continuous improvement. Conducted market analysis to identify emerging technologies, providing insights and recommendations to optimize client infrastructure. Facilitated client and executive meetings, offering strategic guidance and ensuring alignment with business objectives. Oversaw financial management, achieving profitability within the first year of operation. Achieved profitability within the first year, successfully supplementing primary income and establishing a strong market presence. Negotiated and executed a successful merger with Scribnet LLC, enhancing service offerings and market reach. Built strategic partnerships that enhanced company reputation and opened new business opportunities.

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Conceptualized and implemented the Software Development Life Cycle (SDLC) best practices, enhancing development efficiency and product quality. Established a robust CI/CD pipeline integrated with SonarQube, improving code quality and accelerating release cycles. Provided strategic insights and cost analysis on emerging technologies, recommending solutions to optimize existing infrastructure. Integrated key APIs including Stripe, PayPal, Firebase, Firestore, and Magic.link, expanding platform capabilities. Fostered business continuity by automating task alerts for founders and the executive team, improving communication and operational efficiency. Led the development of applications using React, React Native, and LAMP stack technologies, catering to diverse project requirements. Directed a team of over 10 developers in refactoring applications from the LAMP stack to the React stack, adopting modern technologies for better performance. Provided help desk support to a 30-member internal staff, ensuring technical issues were promptly resolved. Key Achievements: Streamlined development processes, resulting in a 25% reduction in development time through effective SDLC implementation and CI/CD practices. Enhanced code quality, reducing bugs by 30% with the integration of SonarQube into the CI/CD pipeline. Expanded platform functionality by integrating multiple third-party APIs, leading to a 15% increase in user engagement. Improved operational efficiency by automating task alerts, which reduced manual reporting efforts by 20%. Successfully migrated legacy systems from LAMP to React, improving application performance and scalability. Mentored and managed a team of over 10 developers, fostering a collaborative environment that boosted productivity by 15%.

• Led the management and development lifecycle of WordPress deployments. Utilizing Azure App Services, transforming traditional websites into modern web applications. • Spearheaded the migration of websites to cloud infrastructure, optimizing for enhanced usability, security, and performance. Utilizing Redis and other caching applications to make improvements to speed. • Ensured the functionality and efficiency of web infrastructure by managing LAMP Stack deployments via Azure Web Apps. • Developed tools and applications using Python, JavaScript, and PHP to meet diverse client needs. • Provided project management support through Azure DevOps and Jira, facilitating seamless project execution. • Maintained Azure Active Directory and other Microsoft 365 services, ensuring secure and efficient access management. • Developed and deployed JavaScript applications integrated with SharePoint Online (SPO), improving collaboration tools to over 300 users. • Collaborated with a cross-functional team of five, adhering to SCRUM Agile methodologies to achieve project goals and exceed client expectations. Accomplishments: • Successfully migrated multiple client websites to cloud infrastructure, leading to improved scalability and reduced operational costs. • Streamlined website development and management processes, enhancing user experience and increasing operational efficiency. • Drove project success by leveraging Agile practices, fostering a productive and results-oriented team environment that delivered projects ahead of schedule.

Served as the sole WordPress developer and server/system administrator for both internal teams and external clients, overseeing all aspects of web development and server maintenance. Developed and launched over 70 websites from concept to production, delivering customized and user-friendly solutions that met client needs and industry standards. Participated in client and executive meetings, providing technical expertise and making recommendations for security enhancements. Improved web security by implementing Cloudflare Web Application Firewall (WAF) and ModSecurity on web servers, protecting against threats and vulnerabilities. Maintained codebases using GitHub, ensuring version control and collaborative development practices. Managed projects using Teamwork (project management app), coordinating tasks and timelines to meet project deadlines. Implemented best security practices following OWASP guidelines and other industry resources to safeguard websites and user data. Enhanced website performance and security, resulting in increased user trust and reduced risk of cyber threats.

Saved the company $2M in maintenance costs, resulting in a promotion and company award for exceptional performance. Developed robust SQL databases connected to Excel spreadsheets, enabling efficient gathering and visualization of tool metrics Created a predictive maintenance program that decreased unscheduled downtime, enhancing equipment reliability. Improved overall equipment performance from 73% to 85% by actively participating in Six Sigma projects and implementing Total Productive Maintenance (TPM) strategies alongside engineering teams. Conducted data mining across various tool sets, providing engineers with critical insights to understand and address recurring alarms. Provided engineers with actionable information to predict critical failures and develop optimized planned-maintenance schedules. Streamlined processes by integrating data analytics, leading to increased operational efficiency and reduced equipment downtime.

Supervised inventories of equipment totaling over $700,000, maintaining 100% accuracy and accountability, which safeguarded assets and ensured operational readiness.Trained over 200 personnel in the operation of secure communication systems, including UHF, VHF, FM/AM, and satellite radios, enhancing unit communication capabilities and mission effectiveness.Maintained and managed over 100 Cisco and Brocade switches and servers, minimizing unnecessary communication losses and ensuring reliable network operations.Key Achievements:Achieved perfect inventory accuracy, preventing loss or misallocation of critical equipment valued at over $700,000.Enhanced operational efficiency by streamlining communication protocols, resulting in a 25% reduction in communication downtime.Improved team readiness by developing and implementing comprehensive training programs, leading to a 30% increase in personnel proficiency with advanced communication systems.