Claes Tollebäck Email and Phone Number
stockholm, stockholms lan, sweden
Claes Tollebäck's Location
Sweden, Sweden
Claes Tollebäck's Contact Details
Claes Tollebäck work email
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Claes Tollebäck personal email
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Claes Tollebäck phone numbers
About Claes Tollebäck
A leader and manager with a background in IT, development, project and product management. Many years as responsible for Operations have also resulted in a broad area of knowledge.I am encouraged by development of people and organization as well as quality assurance of processes and procedures, preferably with the support of measurements and KPI:s.
Claes Tollebäck Work Experience Details
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VerksamhetskoordinatorApotea.Se Apr 2024 - PresentVarberg, Hallands Län, SverigePart of the Apotea team to establish a new logistical center in Varberg.Läs mer:https://www.apotea.se/apotea-i-media#/pressreleases/apotea-tar-foersta-spadtaget-till-nya-logistikcentret-3296358 -
Head Of On-Prem SolutionsOpen Sep 2018 - Apr 2024GöteborgI had the role of COO for two years responsible for operations in Sweden, Norway and Finland, since September 2021 I am leading a product and development team in the role as Head of On-prem solutions.* Software development team* Product management team* IT* Outsourced development* Leading transformation* Process development with system support* Scrumban, JiraCOO:* Customer support team* Field service team* Internal IT* Internal systems and processes* GDPRFormer company "OpenSolution" in Sweden, "Finnpos" in Finland and "KDR" in Norway, now a Nordic company "Open". Our job is to help our customers to plan, perform and grow. That’s why we’re reinventing the point-of-sale experience. -
Operations ManagerOpensolution Nordic Ab Mar 2018 - Sep 2018Göteborg, Sverige* Customer support team* Field service team* Internal IT* Internal systems and support* GDPRhttp://www.opensolution.se/https://career.opensolution.se/
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Sr. It ConsultantAvega Group Ab Aug 2016 - Mar 2018Greater Gothenburg Metropolitan AreaAssignments at a major car company, Volvo Cars:Feb-2017 - Mar 2018: IT Process Manager, Data Warehouse & Business IntelligencePlanning and coordinating activities required to execute, improve, monitor and report on the processes within the department. The division is initiating a major reorganization re-evaluating and changing "way of working" to secure a more agile and customer centric organization.*ITIL*Service Orientation on-boarding* KPI/OLA/SLA* Processes and tools* Incident, Problem and Change managementNov-2017 - Mar 2018: Transformation Manager - Development of governance, processes and way of workingDriving and supporting an initiative to enhance way of working and the governance of an IT department.* Agile Transformation Management* Organisational development* ITIL* DW & BIMay-2017 - Dec-2107: Project and Contract Manager - Purchase of an outsourced serviceCoordinating and driving initiatives for outsourcing of BI and SharePoint services.* RFQ requirements and documentation* Service Due Diligence* Procurement and agreementsAug-2016 - Feb-2017: Interface Manager, Data WarehouseCoordinating maintenance activities and acts as an interface between the business organization and the IT maintenance organization. * Application Management* Coordination of complex problems and incidents* Drive and coordinate change* Point of contact regarding maintenance issues* Working towards a managed service with a distributed international organization -
Head Of OperationsBambora Mar 2015 - Feb 2016Halmstad, SwedenHead of Operations, Nordic, at Bambora, a new and fast growing global player in the FinTech industry. Teams: Customer Service & Support, Product Operations, Payment Operations, Integration Support, Partner Services and Logistics.The main focus in 2015 has been to merge two companies’ operational units and to develop the support organization. * Fusion* Organizational development* Card payment acquiring and bank industry* Logistics * Nordic support, "call centre" -
CooSamport Payment Services Ab Sep 2010 - Mar 2015HalmstadChief Operating Officer (COO) meant that I had the operational responsibility, including software development and IT, of Samport Payment Services AB, an IT/FinTech company with around 40 employees and offices in Stockholm, Oslo, Copenhagen and Halmstad. The company delivered products and services for credit card payments, both online payments as well as payment terminals.Teams: Development, Technical Support, Customer Service, Logistics, Project Management and IT.* Business management* Sr. management* Organizational and process development* HR and “health and safety” regulations* Division budgeting* Development and IT* Logistics* Scandinavian support and service* Payment industry and card payments* PCI and security* Facility management
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Manager - Product SpecialistsAmadeus Scandinavia Dec 2007 - Sep 2010Stockholm, SwedenAs a manager, I was responsible for 19 product specialists (Product experts) in Scandinavia, with staff in Stockholm, Oslo and Copenhagen. Product Specialist role is to support the organization with expertise in the various IT products and services, The product specialist daily tasks included support to product managers, identifying market requirements, internal training, participation in different types of projects, 3-line support, sales support, requirements and support for developers in development projects.During the 7 years I worked at Amadeus I commuted on a weekly basis between Halmstad and Stockholm.* Leadership and management* Distributed leadership* Reorganization* Budgeting* Support* Requirements and testing* Travel industry -
Product ManagerAmadeus Scandinavia Sep 2003 - Nov 2007Stockholm, SwedenScandinavian Product Manager for an international ERP system developed for the travel industry. I was responsible for the introduction of the global system into the Scandinavian market in a project to ensure the functionality and scope was in accordance to the local market requirements.Product Manager for a ticketing system and ticket printers with around 10,000 users and 1200 ticket printers in Scandinavia. I was responsible, together with a project manager, for a project to replace the local ticketing system (owned by SAS) with Amadeus global ticketing system.* Product management* Product life-cycle* Business case* Market requirements* International contacts and projects* Travel industry
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Project / Product ManagerProcon Solution A/S Mar 2000 - Jun 2002HalmstadProject Manager and later Product Manager for the development of a system aimed at tour operators, for product inventory and packaging, pricing and sales of travel products. Experience in both Scandinavian and international customers.* Project management* Requirements* Business process analysis * System design* Documentation* Development support* User training* Sales support* Tour operator -
System Developer / Project ManagerTriss Ab Jun 1998 - Feb 2000Halmstad, SwedenDeveloper and later project manager for development projects in the travel industry. * System development,* Web development* Project management* Java, XML and SQL
Claes Tollebäck Skills
Product Management
Management
Software Project Management
Business Strategy
Product Marketing
Project Management
Requirements Analysis
Erp
Software Development
Leadership
Change Management
Organizational Development
Payment Industry
Agile Methodologies
Business Intelligence
Operations Management
Logistics Management
Itil
Claes Tollebäck Education Details
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Computer Science
Frequently Asked Questions about Claes Tollebäck
What company does Claes Tollebäck work for?
Claes Tollebäck works for Apotea.se
What is Claes Tollebäck's role at the current company?
Claes Tollebäck's current role is Verksamhetskoordinator på Apotea.
What is Claes Tollebäck's email address?
Claes Tollebäck's email address is cl****@****tion.se
What is Claes Tollebäck's direct phone number?
Claes Tollebäck's direct phone number is +46840*****
What schools did Claes Tollebäck attend?
Claes Tollebäck attended Halmstad University.
What skills is Claes Tollebäck known for?
Claes Tollebäck has skills like Product Management, Management, Software Project Management, Business Strategy, Product Marketing, Project Management, Requirements Analysis, Erp, Software Development, Leadership, Change Management, Organizational Development.
Who are Claes Tollebäck's colleagues?
Claes Tollebäck's colleagues are Nadja Hajsaid, Eyorusalem Girmay, Halima Awad, Zahra Tahanasab, Elisabet Kjellqvist, Zackarias Nilsson, Oskar Holmström.
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