Claes Tollebäck Email & Phone Number

Varberg, Hallands Län, Sverige

Part of the Apotea team to establish a new logistical center in Varberg.Läs mer:https://www.apotea.se/apotea-i-media#/pressreleases/apotea-tar-foersta-spadtaget-till-nya-logistikcentret-3296358

Göteborg

I had the role of COO for two years responsible for operations in Sweden, Norway and Finland, since September 2021 I am leading a product and development team in the role as Head of On-prem solutions.* Software development team* Product management team* IT* Outsourced development* Leading transformation* Process development with system support* Scrumban, JiraCOO:* Customer support team* Field service team* Internal IT* Internal systems and processes* GDPRFormer company "OpenSolution" in Sweden, "Finnpos" in Finland and "KDR" in Norway, now a Nordic company "Open". Our job is to help our customers to plan, perform and grow. That’s why we’re reinventing the point-of-sale experience.

Göteborg, Sverige

* Customer support team* Field service team* Internal IT* Internal systems and support* GDPRhttp://www.opensolution.se/https://career.opensolution.se/

Greater Gothenburg Metropolitan Area

Assignments at a major car company, Volvo Cars:Feb-2017 - Mar 2018: IT Process Manager, Data Warehouse & Business IntelligencePlanning and coordinating activities required to execute, improve, monitor and report on the processes within the department. The division is initiating a major reorganization re-evaluating and changing "way of working" to secure a more agile and customer centric organization.*ITIL*Service Orientation on-boarding* KPI/OLA/SLA* Processes and tools* Incident, Problem and Change managementNov-2017 - Mar 2018: Transformation Manager - Development of governance, processes and way of workingDriving and supporting an initiative to enhance way of working and the governance of an IT department.* Agile Transformation Management* Organisational development* ITIL* DW & BIMay-2017 - Dec-2107: Project and Contract Manager - Purchase of an outsourced serviceCoordinating and driving initiatives for outsourcing of BI and SharePoint services.* RFQ requirements and documentation* Service Due Diligence* Procurement and agreementsAug-2016 - Feb-2017: Interface Manager, Data WarehouseCoordinating maintenance activities and acts as an interface between the business organization and the IT maintenance organization. * Application Management* Coordination of complex problems and incidents* Drive and coordinate change* Point of contact regarding maintenance issues* Working towards a managed service with a distributed international organization

Halmstad, Sweden

Head of Operations, Nordic, at Bambora, a new and fast growing global player in the FinTech industry. Teams: Customer Service & Support, Product Operations, Payment Operations, Integration Support, Partner Services and Logistics.The main focus in 2015 has been to merge two companies’ operational units and to develop the support organization. * Fusion* Organizational development* Card payment acquiring and bank industry* Logistics * Nordic support, "call centre"

Halmstad

Chief Operating Officer (COO) meant that I had the operational responsibility, including software development and IT, of Samport Payment Services AB, an IT/FinTech company with around 40 employees and offices in Stockholm, Oslo, Copenhagen and Halmstad. The company delivered products and services for credit card payments, both online payments as well as payment terminals.Teams: Development, Technical Support, Customer Service, Logistics, Project Management and IT.* Business management* Sr. management* Organizational and process development* HR and “health and safety” regulations* Division budgeting* Development and IT* Logistics* Scandinavian support and service* Payment industry and card payments* PCI and security* Facility management

Stockholm, Sweden

As a manager, I was responsible for 19 product specialists (Product experts) in Scandinavia, with staff in Stockholm, Oslo and Copenhagen. Product Specialist role is to support the organization with expertise in the various IT products and services, The product specialist daily tasks included support to product managers, identifying market requirements, internal training, participation in different types of projects, 3-line support, sales support, requirements and support for developers in development projects.During the 7 years I worked at Amadeus I commuted on a weekly basis between Halmstad and Stockholm.* Leadership and management* Distributed leadership* Reorganization* Budgeting* Support* Requirements and testing* Travel industry

Stockholm, Sweden

Scandinavian Product Manager for an international ERP system developed for the travel industry. I was responsible for the introduction of the global system into the Scandinavian market in a project to ensure the functionality and scope was in accordance to the local market requirements.Product Manager for a ticketing system and ticket printers with around 10,000 users and 1200 ticket printers in Scandinavia. I was responsible, together with a project manager, for a project to replace the local ticketing system (owned by SAS) with Amadeus global ticketing system.* Product management* Product life-cycle* Business case* Market requirements* International contacts and projects* Travel industry

Halmstad

Project Manager and later Product Manager for the development of a system aimed at tour operators, for product inventory and packaging, pricing and sales of travel products. Experience in both Scandinavian and international customers.* Project management* Requirements* Business process analysis * System design* Documentation* Development support* User training* Sales support* Tour operator

Halmstad, Sweden

Developer and later project manager for development projects in the travel industry. * System development,* Web development* Project management* Java, XML and SQL