● Manage shipping & local schedule for RuffHouse. Confirm customer information and coordinate installations with installers. ● Be available for inbound customer service calls/emails during regular business hours.● Monitor company and partner email addresses regularly. Make sure all messages or missed calls are responded to within 1 hour (during business hours).● Help solve customer service issues with management such as answering basic questions or resolving warranty issues. Assess customer and lead urgency and respond accordingly.● Send emails to customers about their order and shipping status. Call to discuss and confirm understanding of the shipping and offloading process. ● Organize customer information in fabrication sheets utilized by the shop team, to confirm info with the customer, for shipping purposes, and when any future follow-up is needed.● Create drawings in Photoshop for current and prospective customers. Take occasional sales calls and send quotes through the Joist program.● Send quotes through QuickBooks for whole orders, parts, installation, delivery, etc. Follow up as needed.● Run shipping rates for shipped playsets, print BOL, and give BOL to packager. Ship smaller packages through FedEx. Resolve any issues related to shipping and delivering playsets. Coordinate with freight carriers regarding claims, when necessary.● Send summaries and reports for daily follow-up needs at the start of each day (whom do we need to contact today?)● Weekly projects as assigned between calls (QuickBooks and bookkeeping, organizational tasks, emailcampaigns, customer follow-up and referral programs, etc.)● Office management and administrative duties as described above will also apply to the other companies and partners that we have contracted to administrate for (i.e. Glacier Bay Country Inn)

Perform comprehensive review of borrower information provided to ensure that accurate data has been input in Encompass. Correct any errors or inconsistencies in information by research or correspondence with loan contacts. Enter accurate fees, based on provided fee sheet. Once all required documents have been reviewed, ensure that accurate documents go out to borrower in a timely manner. Follow TRID Guidelines. Timely compliance with ever changing company/best practice procedures. Experience working with conventional purchases and refinances, as well as special loan programs such as FHA, VA and jumbo loans.

Receive signed paper/electronic documents from borrower. Scan paper documents. Review all documents to make sure nothing is missing. Upload signed documents to correct loan file. Email loan contacts or escrow officer for missing or incorrect documents.

I was responsible for performing administrative support tasks, such as filing, scheduling appointments, and phone calls in a timely and professional manner. I would assist with patient procedures, consultations, and sterilization of instruments and work areas.

Responsible for providing outstanding customer service, quickly and efficiently. I worked hard to perform my duty in my assigned position and as a reliable team member. I developed an excellent ability to handle multiple tasks in a fast-paced environment. Becoming a level 6 took a lot of hard work, and I felt very accomplished when I received my raise. Cooking requires quick thinking and planning ahead. With enough practice I was able to get my rhythm and exceed in this position. As a level 6, I also had the privilege of teaching other lower level associates the importance of customer service, and other aspects of positions 1-6.

Responsible for providing outstanding customer service, quickly and efficiently. I worked hard to perform my duty in my assigned position and as a reliable team member. I developed an excellent ability to handle multiple tasks in a fast-paced environment. I had to start over at level 1 after my break in employment with In-n-Out. I worked hard to get back to level 3 quickly. Level 4, fries, was relatively quick. My level 5 promotion was definitely very hard, and a very rewarding accomplishment. I was pregnant with my son at the time, and I had to work quickly and efficiently enough to keep up with the cooks. My hard work paid off when I finally got my board raise. As a level 5 associate, I had the privilege of using my experience to teach lower level associates the importance of customer service, hard work, and how to perform the duties associated with levels 1-5.

Responsible for providing outstanding customer service, quickly and efficiently. I worked hard to perform my duty in my assigned position and as a reliable team member. I developed an excellent ability to handle multiple tasks in a fast-paced environment.

Responsible for maintaining cleanliness and organization of assigned clothing department. Expected to provide excellent customer service and assist on registers when necessary. Experience working customer service desk.

Responsible for answering/making phone calls, filing, scheduling appointments, monitoring wait times, and maintaining cleanliness in the waiting room. Received in depth training to be able to provide excellent customer service.