Clair Bevan Email & Phone Number

United Kingdom

Remote

Cardiff, Wales, United Kingdom

Caring for my Mum, and also my daughter

Cardiff, United Kingdom

Passionate about people, which includes our customer and colleague. My role is to join the dots to make our customers experience of ANNA simple, educational, easy, with a sprinkle of humour - where appropriate of course. Between building and scaling the team, instilling and growing knowledge, encouraging process and experience improvement, promoting automation to make life easier for customers and our team, we're the front line hub at ANNA, so our ideas will be used to push feature/tech backlogsForecasting, complaints, root cause analysis, training, recruitment, operational cost to name just a few are areas that sit with me, but as you know, being a start up you have to roll your sleeves up and get stuck in where needed which I absolutely adore doing. Successful in winning 'Best Customer Experience' at the FS Tech Awards, played a part and sat in front of the panel to win Wales Start Up Awards - Financial and Professional Start Up Award, and nominated for finalist for Fintech of the Year, and also Fintech Awards Wales finalist for Fintech Start Up of the Year.

Senior Business Partner Manager, Customer Experience Insight and Solutions. Partnering Offshore and Wealth UK.I instigate, drive and deliver actionable insight to my business areas, to identify and remove customer experience issues to reduce complaints, improve NPS and the end to end customer journey.I drive improvement and track benefits realisation across my business areas.Identify and understand current projects across my business areas to determine forecasting and drive performance.Currently partnering Agile Proactive working party which is across the majority of Barclays UK Business areas.Studying CIPD L5 HR Management Diploma.

London/Cardiff

Supported the Senior Lead in delivering and establishing a new Target Operating Model, including Insight and Complaint Root Cause Framework to support areas across Barclays UK.

Co-lead on a project to reduce manual payment processes. Led, governed, delivered and maintained a risk and control validation programme into Barclaycard.Provided educational support to Process Owners, Control Owners and key stakeholders.

Cardiff/Northampton

Led a team of 10 remotely based analysts across the UK.Delivered a Call Quality Framework to improve the Customer Experience to various business areas, and to UK and overseas operations.Partnered business to provide insightful analysis and drove through to action.Key team member during project to right shore work to Shared Services overseas.Managed the relationships of partners and suppliers worldwide for Barclaycard Learning and Quality Assurance.

Jersey, United Kingdom

Managed a portfolio of new and existing clients with AUM in the region of £88m.Business development and networking skills, from meeting individual to presenting pitches within a corporate environment.Partnered UK branches to provide SME support and build a pipeline of new business.Achieved income of £1.5m within my portfolio in just under 3 years.

Opened a brand new branch onto the Irish High Street, first new bank to open in Ireland in 100 years.Actively promoted the brand and branch through business development and networking.Led a team of 6 including financial advice and mortgages.Ensured the branch met risk, control and governance standards.Fastest growth of new funds into a retail branch in 2008.Delivered a strategic recovery plan for Branch advisors who were underperforming Implemented client review standards to ensure highest level of customer service and follow up.

Sloane Square, London

Managed a senior portfolio of c.300 high net with clients.SME for International Premier and Premier WorldwideExceeded my growth and income target by 23.3%Top performer of Private Bank introductions.

Bournemouth, United Kingdom

Managed a portfolio of c.400 high net worth clients linked to Corporate and Commercial teams.

Jersey, United Kingdom

Swansea, United Kingdom

Swansea, United Kingdom

Cemap, Morgages

Education record

Business And Finance

Cemap &Cerer, Mortgages