Clair Brown Email & Phone Number

Wlliam H Brown

Completing training and development with entry-level staff through career progression to their chosen path, including staff who have moved onto Mortgage Advisor and Branch Manager.Stepping in to oversee the Region in the absence of Area Manager– working collaboratively with other Branch Managers in the area to maintain a business as usual environment.Delivering and overseeing change ranging from: Policy/procedure amendments Integration with Yorkshire Building… Show more Completing training and development with entry-level staff through career progression to their chosen path, including staff who have moved onto Mortgage Advisor and Branch Manager.Stepping in to oversee the Region in the absence of Area Manager– working collaboratively with other Branch Managers in the area to maintain a business as usual environment.Delivering and overseeing change ranging from: Policy/procedure amendments Integration with Yorkshire Building Society Introduction of regulated training & competence scheme/compliance culture Introduction of behaviour based performance reviewsSupporting new Branch Managers as Mentor, helping them meet the challenges in a wide variety of tasks; learning to prioritise and make decisions that support both the business and customer.Maintaining personal and team compliance standards through assessments, training, development and testing.Overseeing marketing campaigns to support commercial area objectives, maintaining focus and identifying required support through conference calls, workshops, sharing of best practice.Conducting colleague 121’s and appraisals to recognise success and identify/address training/performance needs.Helping customers to plan their finances in the short and long term, identifying where savings can be made in other areas to further aid their goals.Dealing with customer complaints through to resolution, making appropriate redress decisions where a financial loss/inconvenience has occurred.Conducting disciplinary meetings up to a sanction level of dismissal. Show less

Responsible for sales of new homes. Liaising with buyers, builder and solicitors throughout the purchase and build process, post-sale queries and snaggingExceeded sales targets for the site and demonstrated on going customer service for new residentsCustomer contact/relationship management with both buyers and sellers.