I am a very effective and successful Operations Manager and Customer Experience Specialist, delivering significant performance improvement and achievement of KPIs, including efficiency, sales and service targets. I have managed multi-channel contact centres, inbound and outbound, complaints and continuous improvement, ranging from 60 to 500 fte. I have also managed significant business improvement projects, including the delivery of; three new systems; improvements to the customer experience delivering improved net promoter scores and increased sales conversions; increased efficiency delivering fte and budget reductions.I utilise my excellent communication and coaching skills to be an inspirational leader, applying a range of leadership styles, creating good relationships and getting the best from my people, developing high performing teams. In addition, I collaborate effectively with other managers, working together to deliver for the organisation.My passion is customer service, delivering centres of excellence that build relationships and care about their customers, adding value for the customer and the business.