Claire Arnold Email and Phone Number
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A senior manager with extensive FTSE 100 company experience in operational and change management within the Financial Services, Property and Contact Centre sectors. Proven ability to lead significant organisational change and customer service improvements through people. Goal orientated and achieves results through creation of compelling rationale, cohesion, good stakeholder management and a collaborative approach.
Safer Places Domestic Abuse Support Services
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Chair Of The Board Of TrusteesSafer Places Domestic Abuse Support Services Apr 2022 - PresentEssex And Hertfordshire
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Member Board Of TrusteesGrove Cottage, Bishop'S Stortford Mencap May 2021 - PresentHertfordshire, England, United Kingdom -
Management ConsultantClaire Arnold Consulting Apr 2014 - May 2023Currently working with a workplace management consultancy specialising in helping large companies examine and change their approach to work and the workplace. I help organisations understand how they work and how they approach changing things to improve the environment and thus performance of their people. Also working with CCA Global to extend their reach and the expansion of the Global Standard v.6.
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Head Of Operations, Rbs England And Wales, Nat West ScotlandRoyal Bank Of Scotland Jan 2013 - Apr 2014London, United KingdomManagement of property operations and incident management for a portfolio of 320 buildings across the UK. Member of Operations Board -
Head Of Property And Relationship ManagementRoyal Bank Of Scotland Jan 2009 - Dec 2012London, United KingdomResponsible for operation of RBSG London estate, accommodating 22,500 staff across 35 buildings and stakeholder relationship with Group Investment Banking, Wealth and Corporate Divisions.
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Head Of Advanced WorkingRoyal Bank Of Scotland Jan 2007 - Jan 2009London, United KingdomDelivery of the London property strategy - the largest and most complex property exits and moves programme within the RBS Group to achieve improved property asset utilisation.Responsible for the introduction of workspace sharing to the RBS Group via strategy and package development, behavioural change support and project delivery across all divisions. Initial savings achieved of £10m p.a. through delivery to campus with 6100 building capacity.
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Head Of Banking OperationsCoutts Jan 2006 - Jan 2007London, United KingdomLed a 440 person operation supporting Coutts UK in delivery of client account, payment and treasury services. Resolved major SLA and performance issues as well as a significant improvement in staff satisfaction scores. -
Programme Director, Contact Centre OperationsNat West Mar 2004 - Dec 2005Led the programme that delivered a major change in the Nat West Retail Contact Centre operating model across 18 nationwide centres, involving 8000 people, improving customer service by combining processing and telephony centres. Winner of Group gold excellence award for quality of design and implementation -
Regional Contact Centre ManagerNat West Jan 2001 - Mar 2004Regional Manager, Contact Centre Operations, Nat WestResponsible for the performance of the 5 Nat West customer contact centres in the South of the UK, taking in excess of 40,000 calls per week via 1300 staff. Member of Divisional Board and responsible for delivering customer service improvement initiatives including one stop concern handling. This led to move of Nat West customer satisfaction from 5th to 2nd in NOP survey
Claire Arnold Skills
Claire Arnold Education Details
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Banking, Operations Management
Frequently Asked Questions about Claire Arnold
What company does Claire Arnold work for?
Claire Arnold works for Safer Places Domestic Abuse Support Services
What is Claire Arnold's role at the current company?
Claire Arnold's current role is Senior operations and change leader with experience in Financial Services, Property and Contact Centre environments.
What is Claire Arnold's email address?
Claire Arnold's email address is h7****@****cor.com
What is Claire Arnold's direct phone number?
Claire Arnold's direct phone number is +312072*****
What schools did Claire Arnold attend?
Claire Arnold attended University Of Warwick - Warwick Business School.
What skills is Claire Arnold known for?
Claire Arnold has skills like Change Management, Operations Management, Programme Delivery, Stakeholder Management, Leadership, Management, Strategy, Risk Management, Banking, Business Planning, Team Leadership, Project Delivery.
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Claire Arnold
Greater London1maxximconsulting.com1 +442032XXXXXX
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Claire Arnold
Greater Colchester Area -
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