• Processing orders and quotations• Create and track invoices to make sure all payments are received • Bookkeeping, VAT returns, CIS deductions and payroll processing• Preparing reports upon completion of projects• Coordinate travel, accommodation and any training requirements• Create communications to existing and potential new customers

In previous roles I've excelled with a positive can do attitude and decided to utilise my exceptional organisational skills to set up The Trades Assistant and help others on an ad-hoc or ongoing basis, providing support to small businesses to enable them to grow and focus on their own development.Now the Trades Assistant is established, I've taken a step back from the business and colleagues continue with the daily operations.

Leading on operational elements of the consultancy services provision; ensuring that consultancy clients are 'delighted' in their interactions with the business as per the strategic objectives.Responsible for leading on all operational elements of membership and consultancy client experience, with a focus on client and member delivery activity, membership activity planning and OD Practice delivery resourcing.This is currently a new role to myself, which I look forward to the new challenges ahead and meeting with our membership clients.

• Plan, create and coordinate delivery of ongoing marketing campaigns and projects to create awareness of services and products• Writing and issuing briefs to agencies with the correct information to fulfil projects• Deliver campaigns within budget and to agreed timescale• Drive online traffic with web-related campaigns and content• Work effectively with external creative agencies• Daily tracking of projects to make sure agreed deadlines are achieved • Monitor and report on the success of campaigns• Provide project support • Maintain existing collateral and create new marketing collateral for specific events• Manage internal communication plans around campaigns• Marketing lead for management of retail space POS• Manage all events for the Sales team to ensure everything runs smoothly• Manage all process orders using SAP software, agreeing the best price with our suppliers and ensuring deadlines are achieved and within budget• Undertake administrative tasks to ensure the functionality and coordination of the department’s activities • Admin support for the team• Liaising with accounts and receipting invoices

• Provide support for Customer & Technical Services management team• Produce and analyse surveys and management reports to help identify areas for improvement• Create communications for both internal and external customers including press releases, briefing documentation and internal news, tailoring the communication style to the audience.• Manage all internal communications • Support to produce complaint response letters for all levels of the business to deliver a satisfactory resolution for customers • Creating all purchase orders and managing fulfilment to ensure goods arrive on time• Identify relevant industry awards and write award entries• Provide management information and budget support for senior management, liaising with Finance and HR to produce critical monthly reports• Create and maintain up to date intranet pages• Coordinate logistics for meetings/events