Claire Williams Email & Phone Number

Stanmore, England, United Kingdom

Directing and managing the administration team, internal services, standardising processes and procedures to support the workflow. Enhancing and upskill team members, putting development plans in place. Managing the day-to-day management of the office and premises, to ensure maximum efficiency of all activity and enhance operating rhythm ensuring high quality customer service, to enhance the client journey from start to end, and enable the administration team to support all advisers.… Show more Directing and managing the administration team, internal services, standardising processes and procedures to support the workflow. Enhancing and upskill team members, putting development plans in place. Managing the day-to-day management of the office and premises, to ensure maximum efficiency of all activity and enhance operating rhythm ensuring high quality customer service, to enhance the client journey from start to end, and enable the administration team to support all advisers. Additional support in assisting Compliance manager in ensuring compliance function is followed throughout the company. Manage the performance objectives, training and development plans for all administration team Show less

Managed the daily workflow of all team members, actioned all requests for annual leave swiftly whilst providing adequate cover, and maintained accurate personnel files.Key player in the project to ensure business premises and all business processes aligned with Covid-safety recommendations; fully trained in First Aid in the Work PlacePerformed Health and Safety audits to ensure premises compliant with current regulations, displayed all relevant documentation and… Show more Managed the daily workflow of all team members, actioned all requests for annual leave swiftly whilst providing adequate cover, and maintained accurate personnel files.Key player in the project to ensure business premises and all business processes aligned with Covid-safety recommendations; fully trained in First Aid in the Work PlacePerformed Health and Safety audits to ensure premises compliant with current regulations, displayed all relevant documentation and certifications.Line Managed the performance of a team of Administrators and Apprentices; setting KPIs and objectives aligned to wider business benchmarks and conducting regular appraisalsEngaged in all elements of the recruitment process, from advertising, application sifting, interview and selection, onboarding and induction processTracking Continuous Professional Development matrix to ensure each adviser had current skillsManaged compliance reporting and providing feedback.Provided a full Executive Assistant and Administrative Support function to support the DirectorEffectively managed the prompt payments of all commissions and bonuses earned by advisors, collaborating with advisors to resolve enquiries and ensure on-time, accurate payments Paid all invoices for service providers within agreed timeframes, with a continual focus on costs and expenditure; managed supply of petty cash float Show less

Processing large volumes of data using Microsoft Excel, creating a format to be uploaded via a web portalPerformed a range of admin operations including handling inbound calls and mail, signposting enquiries and promptly responding to requests for information