I have become a subject matter expert in several processes ensuring that new and existing financial advisers are / remain compliant and meet regulatory requirements set by the Financial Conduct Authority (FCA) as well as internal policies / procedures of Personal Touch. My responsibilities include:• Taking ownership of financial adviser applications ensuring they are compliant by holding the relevant qualifications, licences and their financial circumstances meet internal and regulatory criteria.• Carry out annual reviews on existing financial advisers, analysing their financial stability and ensuring their compliance remains valid. Using a logical process against company requirements and where outside of this using my decision making expertise for a satisfactory outcome.• Prepare and present cases for escalation to senior management using findings and providing a rationale for recommendation.• Building and maintaining strong working relationships within the business and with financial advisers to ensure all messages delivered including difficult conversations manage and exceed expectations.• Ensure all data is captured accurately and remains confidential, meeting compliance and regulatory requirements.• Providing regulatory employment references for current / previous financial advisers. • I have been entrusted to review, update and improve processes and procedures on a regular basis to ensure they remain fit for purpose and comply with audit requirements.• I have created checklists to assist the team members with all our processes.

• Execute the process of transferring ISA funds between Coventry Building Society and other financial institutions, using the automated transfer service or manual transfers via the post.• Reply to all customer communication, ensuring all aspects of the customers’ requests and enquiries are addressed in a timely and empathetic manner, using the most suitable communication method (telephone or letter).• Ensure all data is captured accurately and remains confidential, meeting compliance and regulatory requirements.• Process applications for Power of Attorneys to be added to customer accounts when required. • User test / analysis of system outcomes during the development for new products, practices and the streamlining / improvement of current processes.

Sainsbury’s Head Office – Move Makers (Temp)• Setting up new offices: Sorting stationery stock levels, stocking kitchen hubs, meeting rooms, etc. Introducing London staff to their new offices, showing them where everything is.Coventry Building Society – Customer Service Centre Adviser (Temp)• Data capture, ISA transfers.

• Training Management (Course planning, advertising, registrations, stock orders, venue bookings, invoicing, debt management)• Student file management (checking evidence, hand in by due date, assessment documents) • Data capturing, multi-listing software admin, secretarial duties to the CEO, stationery and consumable management.

Jun 10 – Mar 11 (Full Time), Aug 06 – May 10 (Part Time), Jun 05 – Aug 06 (Full Time)• Pastel (quotes, taking and making orders, receiving goods, invoicing, processing expenses, month end, etc.) Collections, deliveries, banking, debtors, etc.

• Bookkeeper (Data capture, cash book etc on pastel, PAYE and VAT returns, etc.)

• Providing complete specialized tailored corporate and leisure travel arrangements both domestically and internationally. (flight, accommodation, conferences, transfers, car hire, tours, visas, forex, groups, etc.) Invoicing, filing, debtors, BSP, etc.

• Providing complete specialized tailored corporate and leisure travel arrangements both domestically and internationally. (flight, accommodation, conferences, transfers, car hire, tours, visas, forex, groups, etc.) Invoicing, filing, debtors, BSP, etc.

• Providing complete specialized tailored corporate and leisure travel arrangements both domestically and internationally. (flight, accommodation, conferences, transfers, car hire, tours, visas, forex, groups, etc.) Invoicing, filing, debtors, BSP, etc.• UK working holidays.

• Providing complete specialized tailored corporate and leisure travel arrangements both domestically and internationally. (flight, accommodation, conferences, transfers, car hire, tours, visas, forex, groups, etc.) Invoicing, filing, debtors, BSP, etc.

• Providing complete specialized tailored corporate and leisure travel arrangements both domestically and internationally. (flight, accommodation, conferences, transfers, car hire, tours, visas, forex, groups, etc.) Invoicing, filing, debtors, BSP, etc.