Head of UAT. Leading up the UAT activity across multiple projects for Barclays corporateWorked on all projects across Asset, Sales & Trade Finance within Barclays Corporate. At times this would mean Managing UAT for a £15 million re-platforming project and other projects it would simply be consulting the business on what UAT they should adopt for a given change or project. Then being on-hand if they needed advice or suggestions on what steps to take next.Working with fellow… Show more Head of UAT. Leading up the UAT activity across multiple projects for Barclays corporateWorked on all projects across Asset, Sales & Trade Finance within Barclays Corporate. At times this would mean Managing UAT for a £15 million re-platforming project and other projects it would simply be consulting the business on what UAT they should adopt for a given change or project. Then being on-hand if they needed advice or suggestions on what steps to take next.Working with fellow change professionals, technology and business teams to deliver projects. Worked on lean, agile & waterfall projects.* Devise and obtain buy-in on proposed UAT approach (high level)* Write & communicate UAT plans to multiple stakeholders (low level)* Chair UAT update meetings* A member of the Change Management department supporting and advising Project Managers and Business Analysts when they were running UAT themselves on a given project * Increase UAT awareness across multiple business areas to ensure their understanding of UAT is sound before they are resourced to a given project* Wrote & delivered training for UAT testers once they were onvoarded * Manage any UAT coordinators to ensure they deliver the plan I have written* Wrote & delivered training for Team Leaders and Managers to educate on UAT and raise awareness of its importance* Own and continually improve standard template documents eg UAT plan & UAT completion report* Business Project Manager on smaller / technical projects where main focus is UAT Show less

TEAM LEADER SUPPORTTraining Business coordinatorsRunning team meetingsSetting and meeting strict SLA'sDelivering great customer service to a large portfolio of customersSupporting a global right shoring projectSubject Matter Expert on behalf of my department to both the training department and the Change Management department

Managed Customer services.Set staff targets.Ran weekly classroom style store training to whole teamComplaint handling for the store1-1 coachingCompliance & Health and safety Lead by example in terms of sales