Claire Black Email and Phone Number

•Key resource for GreenPath staff, business partners and external customers•Assisted Housing Manager in preparation of grant applications and external audits, including writing work plans and audit responses•Monitored and maintained performance and compliance of housing related grants and partnerships•Active participant in cross-collaborative teams with other departments on shared projects •Designed and created internal monthly newsletter and intranet resources to maintain clear communication•Occasional travel to represent GreenPath at housing conferences and homeowner events

Gathered and analyzed clients financial information to make a specific and personalized action plan•Obtained “exceeds expectations” ranking for performance index•Participated in Housing Options committee to implement new training for existing counselors •Held role of co-lead in 6 Housing Options training sessions; created print and interactive training materials

• Frequently communicated with creditors to find solutions to our existing client’s financial obligations• Explained GreenPath products to clients in different ways tailored to each client’s needs and understanding• Consistently worked towards establishing client confidence while communicating in a call center environment

Mortgage Loan Originator • Worked one-on-one with clients to establish goals and present programs when looking for financing options• Maintained relationships as main contact with clients throughout the loan process within a call center environment• Effectively managed a self created schedule to ensure client satisfaction and efficiency• Gained experience using new forms of technology including database and phone systems• Successfully licensed within NMLS guidelines to originate mortgages in CA, FL, GA, MI, MN, MS and TX• Participated in over 20 hours of NMLS regulated training and 2 months of Quicken Loans sales training