Manage the global Sales Enablement strategy and team, developing specialties across communications, learning and tools as part of a broader go-to-market function.- Designing and delivering a framework of targeted training on services- Enablement and communications for new product releases- Leading the integration workstream for sales enablement to support sales colleagues through a merger and rebrand with learning, communications and content - Managing initiatives to drive recognition and learning such as weekly wins thread

Implementing a sector-led Growth strategy across Webhelp Group. I manage sector-specific taskforces to create differentiated value propositions, generating a healthy pipeline of new business.

Define and develop marketing and communication strategies for senior stakeholders including the CEO of Gobeyond Partners. Draw on skills from across the shared-services team at Webhelp UK to deliver targeted support that suits bespoke needs from across varied business practices.

Marketing strategy execution through events, campaigns and internal communications.- Managing the annual Future of Service conference, a high-impact thought leadership event that brought together C-Suite leaders and industry influencers. The conference reinforced our brand with an audience of 200 clients and prospects.- I also ran the Service Excellence Network, a membership body with quarterly events at unique venues such as Williams F1 and the BBC. It was designed to share real life learnings from operational transformation and received great feedback e.g. "one of the most engaging events I've ever been to".- Built and managed the internal communications plan, driving an open rate of 71% for weekly updates. - Onboarding and line-managed the Marketing and Communications Co-ordinator

In 2019 OEE Consulting and gobeyond merged to create an exciting new customer experience transformation business. Same role description as above: Marketing Manager for Gobeyond Partners.

- Build and implement a content calendar; write content, RFPs and sales collateral- Re-design case studies to introduce a larger focus on value-add for clients- Manage awards processes - all entries passed shortlisting and led to a companyaward for client service and value- Design and run bespoke events, including a C-Suite re-engagement event for thecompany's top 30 clients- Personal achievement recognised in company-wide annual award

- Identify and engage a strategy for communications- Source news, write content and monitor performance for monthly email bulletin, biannual newsletter and annual magazine, social media, fundraising publications, and other ad hoc publications- Plan, manage and run regional alumni reunion events- Cultivate a network of alumni to provide news content and offer access to venues- Create and maintain relevant sections of the college website- Use of Blackbaud CRM database

- Plan, manage and run alumni events programme, averaging 30 events per year- Key member of the project board for new website development- Established social media presence (facebook and twitter) and set strategy for future growth- First point of call for alumni: booking accommodation, arranging tours, and maintaining accurate alumni records

Supporting the college's events programme, mailings and database work.