Claire Shields Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

New York, New York, United States

Partnered with leaders, internal teams and external partners of a leading American social policy research consultancy in the execution of strategic initiatives. Led all aspects of change management for a major digital initiative to transform how the organisation uses technology to deliver client services and preform internal business practices. Understood the impact of the change, engaged key stakeholders and created communication and training programmes to prepare the organisation for the impending changes and achieve a smooth transition with minimal disruption to business.

New York, New York, United States

Partner with colleagues on the internal Talent Management team to develop a talent management strategy in support of the organizational goals and growth targets. This includes mapping processes, compiling gap analyzes, and creating recommendations to assist clients achieving their operational and talent management objectives. Identifying and prioritizing recruitment, onboarding, professional development, workforce planning and cultural initiatives with the CEO and management team.

London, United Kingdom

A leading U.K retailer of convenience products, books and stationery with over 1500 stores. Recruited by COO to identify, plan and implement improvements to the Project Management Office. Optimized processes, enhanced governance and clarified roles. Standardized project delivery gateway processes and governance forums by launching a project management framework.

London, United Kingdom

A major British retailer with 240 department stores in the UK and across 20 international locations• Member of high profile, strategy team focusing on a new enterprise wide transformation strategy with exposure to all areas of the business • Instrumental in creation of Change Management Center of Excellence which coordinated delivery of complex change, transforming major business functions, across nine programs whilst in parallel developing the internal change capability • Led setup and facilitation of companywide ‘Simplify Week’, a CEO directive to reduce low value-adding tasks and simplify processes across 32,000 people organization. 800 ideas captured, co-presented results to Board and roadmap of initiatives implemented to create capacity

London, United Kingdom

• Selected to join companywide talent program for recognition as an emerging leader• Nominated by COO to partner with a consultancy to define transformational roadmaps of nine key programs communicating the vision, strategic objectives, initiatives and progress• Worked closely with a consultancy to define Portfolio Management Target Operating Model• Advised Technology and Supply Chain business partners and project managers on project management best practice

London, United Kingdom

• Managed £650k project to expand online range through suppliers delivering directly to customers• Liaised with Business teams to define and prioritise UK and International initiatives• Aligned initiatives to strategy, coordinated cost/benefit analysis and assessed competitor offerings

An international digital commerce consultancy with a focus on retail clients• Led final stages to launch online stores for six international outdoor and sports brands • Managed delivery of new online store in demanding timescales for a British multinational lingerie retailer with the aim of increasing online sales from £20m to £50m over three years • Leader of eleven-person team, including web designers and software developers based in UK and India • Website delivered prior to Christmas peak with 60% increase in traffic, conversion rate from browse to sale 20% above previous website