Mobysoft is one of the fastest growing SaaS providers in the UK and has been ranked in the top 100 tech companies in the North for the last 5 successive years, achieving double digit growth year on year. Mobysoft helps deliver time and cost saving solutions, which create tangible ROI for the Social Housing sector. Founded in 2003 we offer a range of products ranging including our unique rent arrears Business Intelligence application called RentSense. RentSense uses complex algorithms… Show more Mobysoft is one of the fastest growing SaaS providers in the UK and has been ranked in the top 100 tech companies in the North for the last 5 successive years, achieving double digit growth year on year. Mobysoft helps deliver time and cost saving solutions, which create tangible ROI for the Social Housing sector. Founded in 2003 we offer a range of products ranging including our unique rent arrears Business Intelligence application called RentSense. RentSense uses complex algorithms and predictive analytics to analyse social landlords tenants’ accounts, including historical data, to assess their true arrears situation. The software ensures an effective rent recovery process for over 150 housing organisations. Mobysoft was recently presented with a Queen’s Award for Enterprise in Innovation, as well as being a finalist in The Lloyds Bank National Business Awards. Show less

Responsible for delivering strategic commercial leadership and for revenue growth within a SaaS business. With a particular emphasis on cost-effective customer acquisition, leading on marketing and sales strategy as well as on developing collaborative working relationships with partner organisations.

Responsible for the effective delivery and commercial return on multiple contracts.Drive performance within my teams to ensure that they deliver exceptional service and exceed performance targets.Enable and facilitate a culture of continuos improvement and high performance Multisite operation over 14 sitesAnalyse and interpret data to improve performanceRespond positively and quickly to change.

Manage a caseload of approx 200 customers, motivate and enable them to return to employment.Support customers whilst in workEnsure prime system was kept updated to reflect the customer journey.Work to individual and team target and kpis

Achieve and exceeed all KPI's set on a weekly, monthly and quarterly basis. Ensure that all individuals were working towards SMART objectives in order to deliver first class service to internal and external customers. Correct use of MI to effectively manage team/site performance.Effectively manage absence/retention levels below the industry average.Deal with customer complaints in order to reach a satisfactory solution for both parties.Regular coaching and feedback to… Show more Achieve and exceeed all KPI's set on a weekly, monthly and quarterly basis. Ensure that all individuals were working towards SMART objectives in order to deliver first class service to internal and external customers. Correct use of MI to effectively manage team/site performance.Effectively manage absence/retention levels below the industry average.Deal with customer complaints in order to reach a satisfactory solution for both parties.Regular coaching and feedback to develop advisors skillsets in order to achieve service deliverables. Show less