Claire Ciron Email & Phone Number

Lugano, Ticino, Switzerland

Lugano, Ticino, Switzerland

Ensure the effective and efficient management of all aspects of service delivery towards the clients in a strict and structured collaboration with the internal stakeholders, respecting the agreed communication process, SLA in place, established security policies, published processes and Global strategy.Coordinate with the operational units the escalations.

Nyon, Canton Of Vaud, Switzerland

• Provide daily support to Derivatives, FX and Structured Products Trading business.Responsible for review, support and process a wide variety of derivatives business, as well as FX products and complex transactions.Work.
• Work alongside Middle & Front Office teams to ensure accurate and efficient trade capture and lifecycle event processing in back office systems
• Perform trades affirmation and confirmation process with counterparties
• Instruct and monitor settlement of derivatives and other transactions
• Perform daily position/cash reconciliation
• Act as a central point of contact for query processing from counterparties and clients, liaising with the Middle Office and trading desk as needed

Milano, Italia

• Perform trade confirmation, settlement, clearing and reconciliation activities for allfinancial products: futures, options, FX and commoditiesProcess trade corrections and fees for brokerage and clientsPosition.
• Certified Eurex Back office specialist
• Actively contributed to Banca Akros becoming the first Italian clearer on theEuropean Energy Exchange by providing training to colleagues and becomingpreferred point of contact for commodities issues for traders.
• Streamlined and optimized reconciliation process by implementing automatedcash flows and trade matching, reducing operational risk and improvingefficiency
• Facilitated financial statements and risk reports made available 3 hours earlier

County Dublin, Ireland

• Reconciling daily cash flows and ledgers for FX, debts and derivatives tradingTrade amendments and preparation of manual ledger bookingMonitoring of the bank's cash Nostro and ensuring the balances are kept.
• Improved automated ledger reconciliation by finding new matching criteria forautomatch
• Overachieved goal of no-older-than 5 days breaks by updating contact list andconstant follow-up with desks and counterparties
• Trained new colleagues on cash reconciliation and breaks procedures

County Dublin, Ireland

• Resolving chargebacks initiated by buyers through their credit card companyExercising anti-fraud and anti-money laundering techniques while driving the goal of risk mitigationLiaising with various merchants and buyers.
• Introduced Paypal as a new method of payment for airlines tickets
• Liaised with several airlines to present and implement Paypal's fraud detectionand security methods

County Dublin, Ireland

• Managing the day to day ticketing operations and providing leadership for 16 Fulltime ticketing agentsCoaching the team to ensure fulfillment levels and KPIs are met, including ontimeticketing and invoicingDaily.
• Developped credit card acceptance Guidelines, liaising with Fraud Departmentand reduced revenue loss due to fraudulent credit card use by 30% for theDublin's fullfilment office.
• Achieved above expectation rating after internal audit, confirming team'scompliance with all Lufthansa policies, procedures and service levelagreements.

County Dublin, Ireland

• Issuing tickets for Lufthansa for 16 European marketsCalculating refunds, reissues and difficult itineraries ( Round the world tickets)Assisiting Airport and Town Office with fares and ticketing queries
• Demonstrated outstanding team spirit by creating training handbooks andrefresher sessions for complex refunds and fares
• Trained new colleagues on ticketing

County Dublin, Ireland

• Answering reservation and inquiries calls from passengers and travelagencies. Identifying customer's needs and objectivesAssisting the manager with daily operation of the call center to include thedevelopment and.
• Taking calls for own team’s helpline to provide technical support to colleagues

Laurea Breve, International Business/Trade/Commerce

Eurex Qualified Back Office Certification

Idex Training, Il Back Office Dei Prodotti Derivati Su Energia

Cambridge Exam - Advanced Level, First Class Honors