Claire Ciron Email & Phone Number

Lugano, Ti, Ch

Lugano, Ticino, Switzerland

Lugano, Ticino, Switzerland

Ensure the effective and efficient management of all aspects of service delivery towards the clients in a strict and structured collaboration with the internal stakeholders, respecting the agreed communication process, SLA in place, established security policies, published processes and Global strategy.Coordinate with the operational units the escalations, incidents and root cause analysis.Collaborate to improve client SLA, continuously improve services from a client point of view, standardize service delivery.Support projects by providing specific service delivery requirements during design and build phase and ensure a smooth transition into operations.

Nyon, Canton Of Vaud, Switzerland

Provide daily support to Derivatives, FX and Structured Products Trading business.Responsible for review, support and process a wide variety of derivatives business, as well as FX products and complex transactions.Work proactively to support different changes in Back-Office, including creating new procedures and control frameworks.• Work alongside Middle & Front Office teams to ensure accurate and efficient trade capture and lifecycle event processing in back office systems • Perform trades affirmation and confirmation process with counterparties• Instruct and monitor settlement of derivatives and other transactions• Perform daily position/cash reconciliation• Act as a central point of contact for query processing from counterparties and clients, liaising with the Middle Office and trading desk as needed• In collaboration with different bank units to deliver, audit, redesign, where required, procedures and controls for Back Office• Assist in project work to enhance processes, controls and product offerings• Perform and review trade bookings (FX/Accu/Decu /IRS etc.) on internal systems• Responsible for ensuring that Back-Office related key controls are performed in a timely and accurate manner as per procedures and departmental checklists for all activities

Milano, Italia

Perform trade confirmation, settlement, clearing and reconciliation activities for allfinancial products: futures, options, FX and commoditiesProcess trade corrections and fees for brokerage and clientsPosition keeping, Profit and Lost reporting, Mark to Market accounting and riskmonitoringRegulatory and client reporting including trade confirmations, financialstatements, corporate action notifications and EMIR / MIFID• Certified Eurex Back office specialist• Actively contributed to Banca Akros becoming the first Italian clearer on theEuropean Energy Exchange by providing training to colleagues and becomingpreferred point of contact for commodities issues for traders, portfoliomanagers and clients• Streamlined and optimized reconciliation process by implementing automatedcash flows and trade matching, reducing operational risk and improvingefficiency• Facilitated financial statements and risk reports made available 3 hours earlier

County Dublin, Ireland

Reconciling daily cash flows and ledgers for FX, debts and derivatives tradingTrade amendments and preparation of manual ledger bookingMonitoring of the bank's cash Nostro and ensuring the balances are kept withinagreed Risk limitsIdentification of treasury funding requirementsInvestigating breaks: non-receipts, non-payments, unadvised funds andunadvised debitsDaily marking of client money within currency cut-off• Improved automated ledger reconciliation by finding new matching criteria forautomatch• Overachieved goal of no-older-than 5 days breaks by updating contact list andconstant follow-up with desks and counterparties• Trained new colleagues on cash reconciliation and breaks procedures

County Dublin, Ireland

Resolving chargebacks initiated by buyers through their credit card companyExercising anti-fraud and anti-money laundering techniques while driving the goal of risk mitigationLiaising with various merchants and buyers in resolving chargeback casesPreparing reports on fraud developments and trends for Management on a weekly basis for review• Introduced Paypal as a new method of payment for airlines tickets• Liaised with several airlines to present and implement Paypal's fraud detectionand security methods

County Dublin, Ireland

Managing the day to day ticketing operations and providing leadership for 16 Fulltime ticketing agentsCoaching the team to ensure fulfillment levels and KPIs are met, including ontimeticketing and invoicingDaily monitoring of workflow and accuracy of workProcessing credit card chargeback requests• Developped credit card acceptance Guidelines, liaising with Fraud Departmentand reduced revenue loss due to fraudulent credit card use by 30% for theDublin's fullfilment office.• Achieved above expectation rating after internal audit, confirming team'scompliance with all Lufthansa policies, procedures and service levelagreements.

County Dublin, Ireland

Issuing tickets for Lufthansa for 16 European marketsCalculating refunds, reissues and difficult itineraries ( Round the world tickets)Assisiting Airport and Town Office with fares and ticketing queries•Demonstrated outstanding team spirit by creating training handbooks andrefresher sessions for complex refunds and fares• Trained new colleagues on ticketing

County Dublin, Ireland

Answering reservation and inquiries calls from passengers and travelagencies. Identifying customer's needs and objectivesAssisting the manager with daily operation of the call center to include thedevelopment and implementation of staffing, training, scheduling andreward/recognition programsMonitoring calls to ensure KPIs are met• Taking calls for own team’s helpline to provide technical support to colleagues

Laurea Breve, International Business/Trade/Commerce

Eurex Qualified Back Office Certification

Idex Training, Il Back Office Dei Prodotti Derivati Su Energia

Cambridge Exam - Advanced Level, First Class Honors