Claire Conaghan Email & Phone Number

Glasgow City, Scotland, United Kingdom

Bathgate

• Managed a wide portfolio consisting of new, existing, and seasonal products. Prioritise workload to meet all deadlines and required outcomes.
• Managed tender process, by communicating effectively with suppliers to ensure all information was received in required timeframe.
• I have developed strong relationships with suppliers through transparency and collaborative approach, investing time to build key relationships.
• Conducted competitor analysis and market reviews to identify trends and areas for growth and anticipating areas of decline, to be used in buying decisions.
• Researched market, commodity and sales data and consolidated to key points for reporting / presentation.

Inchinnan, Scotland, United Kingdom

• I managed scheduling of repairs, maintenance and testing for scientific equipment. Prioritising and allocating to ensure minimum downtime and distruption to services.
• Led communication between the customer and service departments.
• Maintained systems and managed data.
• Quickly learnt complex systems and service requirements to deliver targeted service levels.

• Worked collaboratively with colleagues to design a system of supply prior to multiple training courses across different venues. As a result, eased workload at busiest times and delivered savings.
• Managed small team across multiple resorts to ensure all premises were supplied with goods needed in a timely and cost-efficient manner.
• Designed and implemented an online order form removing the need for hardcopies to be distributed and entered manually, significantly reducing admin required improved accuracy and stock management.
• Played a key role in training of new staff and ongoing customised support and development for my team.
• Developed oversees purchasing strategy and delivering this within budget constraints, and the logistics of receiving this stock in the UK and importing to Europe.

London, United Kingdom

• Led and developed team of 20 to achieve excellence in service gaining a significantly improved top table score, optimised productivity, and increased morale.
• Played a key role in training of new staff and ongoing development of my team.
• Forecasting and planning staffing levels to maintain service levels at all times

London, United Kingdom

• Maintained high level of accuracy with personel records, consistently passing internal and external audits. Won a companywide incentive to drive accuracy.
• Targeted with improving recruitment, staff training and development, meeting those targets ahead of schedule improving team morale and efficiency.
• Ensuring effective stock control, which led to a significant reduction in wastage. and business opportunities.

London, United Kingdom

• Designed a program of standardised training for all sites in the group, which provided efficiencies in on boarding new staff and consistency in standards across sites with a real focus on Mystery customer scores which.
• Regularly provided management cover for periods of up to 4 weeks, earned a reputation as a reliable and effective duty manager.
• Managing company budgets for staffing and consumables, ensuring that service levels were always met.