The Customer Complaints Officer handles all complaints coming from the company’s stakeholders and provides them the best support needed.The primary purpose of a Complaints Resolution Officer is to receive, refer and resolve consumer complaints about service providers. Resolve complex and unresolved complaints via investigation best practices as required.

The Customer Relations Officer handles multi-channel contacts coming from stakeholders and provides them with the best support and assistance using a quality customer service approach

The claims auditor reviews, process, and audit all claims, charges, and demands made of the company.He analyzes various aspects of the claims submitted by policyholders, analyzes the benefits offered on a specific policy, the payments being issued and any procedures that need to be followed before payment will go out. The purpose of a claim auditor is to ensure the accurate and correct processing of insurance claims, based on contractual obligations and liability rules. He is also responsible for maintaining timelines, quality of service and the number of claims processed in a set period of time.