· Led Rover Oaks Pet Resorts through the COVID downturn and post-COVID rebound - 2021 revenue over 90% and profitability more than 125% of pre-COVID numbers - Implemented efficiencies in procedures and service offerings resulting in Labor Margin reduction of over 12 percentage points without impacting client service or pet care - Achieving record revenue and profitability numbers in 2022· Managed resort disaster response to multiple hurricanes, flooding, ice storms and the COVID pandemic with an emphasis on employee and pet safety and clear client communication· Acted as interim area leader for multiple pet resorts in California and Nevada August 2021 through January 2022· Hired and developed several General Managers to successfully run their resorts · Successfully managed the integration and onboarding of a newly-acquired pet resort in Las Vegas· Serve as representative and point person for technology rollouts for the acquired pet resort division· Participate in development and implementation of standard SOPs and training programs for the acquired pet resort division

· Grew the business from revenues of $2.4 million with EBITDA of $168k in CY10 to revenues of $4.0 million (67% increase) with EBITDA of $808k (381% increase) in CY18· Let resort through acquisition by National Veterinary Associates, retaining all employees and continuing to meet KPIs while integrating systems and procedures· Developed strong relationships with pet resort and pet care industry leaders locally and nationally, fostering exchange of ideas and referrals continuing to this day

· Successfully managed the transition of operations to the acquiring company with minimal client and revenue impact · Ran point for post-sale IRS audit of the company; no issues found

· Repositioned and rebranded struggling restaurant CRM and reservation software company; improved product features as well as marketing and sales strategies to grow from about 20 local clients at purchase to hundreds of national and international clients such as Hilton, Ritz-Carlton and House of Blues· Built an annual recurring contract revenue of over $1 million, making the company an attractive acquisition target

· Identified flawed assumptions in target market pre-launch, enabling the company to adjust marketing plans in time to avoid wasted spending

Manager, Direct Sales Product Marketing, Server and Peripherals DivisionManager, Communications Strategy and BrandingProgram Manager, International Marketing