Researching and writing articles on intersection of language rights and human rights in Ukraine, China, and India as a volunteer contributor

Education and Workforce Development● Execute full cycle of outreach, intake, testing, & registration of 300+ students, support ESL & vocational teachers across 4 sites, facilitated onboarding of new hire●Administer placement tests and assign classes based on scores collected, manage teacher evaluation and survey data, guide students through registration in Spanish, carry out targeted outreach, and maintain CRM database to improve program effectiveness ●Spearheaded initiative to develop comprehensive referral log of 50+ local organizations advocating for low income immigrants and refugees, researching and compiling offerings based on analysis of clients’ needsMigrant & Refugee Services● Supported case managers with Common health, WIC referrals, and AR-11 forms referencing case filesand Refugee Management Solutions database● Greeted clients and provided information on legal, employment, and educational resources●Manage donation inventory, delivery, and distribution

●Carved a niche teaching tech professionals, within 6 months coached a student struggling with comprehension to undertake a 1-week-long business trip entirely in English, retained roster of regulars for 1+ year●Earned 90% recommendation rate across wide range of levels, countries, and ages

Assessed search engine query results and landing pages for design quality, relevance, accuracy, bias to improve user experience, passing 8 hour test on brand design guidelines

Content Management AnalystInternal Digital Delivery Methodology team● Established best practices for iterative delivery of technical consulting engagements in order to have a firm-wide standard, analyzed 150 pages of methodology to create material on scaled Agile teams and release & sprint cadence for both leadership and client audiences● Drove release planning by prioritizing features based on business value in biweekly roadmapping sessionsFunctional/Quality Assurance AnalystUnited States Pharmacopeia●Performed qualitative research and business analysis to define functional requirements for complex product development life cycle in business process management platform, collaborating with client stakeholders, crafting and communicating user stories to developer and QA teams● Designed, executed, and demoed test case findings to Product Owner, liaised with developers and team of 5 business analysts on defect resolution, triaged high-priority findings for current release from User Acceptance testing meetings Business Analyst Hillsborough County● Built Visio customer journey maps capturing the end-to-end process flow of a Case Worker user navigating a proof of concept risk indicator tool created to mitigate the likelihood of a child entering foster care, clarifying data handling to developers and testers● Led weekly all-hands calls delivering status updates and risks across work streams ● Trained cohort of junior analysts as part of firm’s pilot Pegasystem training program; speaking on panels, planning and recruiting presenters for eventsChange Management AnalystCarrier Global● Produced change management deliverables including 20+ end user training reference guides for new Salesforce order management platform and strategized key messaging to communicate business impacts and increase client adoption

Pervasive Communications Lab● Edited Python code to find best fit parameters for arima statistical model to measure wiki page views

●Conducted onsite stakeholder interviews on identification process of deforestation clusters in satellite images, proposed task analysis and mockup of user interface to team of 10 providing GIS data for disaster relief efforts ●Researched, wrote, and presented 20 page paper in French investigating the challenges of efficiently visualizing data with both spatial and temporal dimensions

Translated a 125 page book of firsthand accounts of the French Resistance into English for a historical preservation nonprofit

Digital Strategy & Open Source Policy Intern● Initiated creation of weekly report on analysis and visualization of web metrics from Google Analytics to strengthen engagement