Claire Gerhardt Email & Phone Number

Dallas, Texas, United States

Chicago, Illinois, United States

• Oversees the guest experience in Premium club areas providing exceptional client service• Coordinates all pregame and in-game experiences- First Pitch, Lineup Card Exchange, Game Ball Delivery, Play Ball Announcement, Early Batting Practice, and Broadcast Booth visits• Organizes all Premium Flyaway Trips, Premium Alumni Dinners, Special Events, and Premium Gifting• Aids in evaluation of service pipelines and customer engagement to help meet and exceed retention goals• Assists in the retention and upsell of $10 million in annual revenue through ~250 accounts

700 W Pete Rose Way, Cincinnati Oh 45202

• Responsible for the retention and growth of $1.8 million in annual revenue through ~650 accounts• Conducted business reviews with clients, providing insights and success metrics to ensure their account is set up for success with the goal of helping grow, retain, and engage the client base• Served as a coach, mentor, and educator of our brokerage partners to encourage mutual success

• Delivered the best customer service through efficiency and delivering quality on time, every time• Utilized interpersonal communication skills to achieve excellent partner satisfaction results, keeping our partners front and center as our north star• Assisted partners with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution. Always is sure to own outcomes after the initial call which, in turn, promotes customer retention

Cincinnati, Oh

• Managed Social Media pages for Team Herr Cincinnati including Facebook, LinkedIn, Twitter, Instagram, and YouTube• Oversaw an annual marketing budget of ~$120,000• Event management for Team Herr Cincinnati, including client appreciation and client relation events• Maintained Team Herr's CRM and other client databases, increasing contact with prospects, leads and clients

Cincinnati, Oh

• Supervised all game day activities, including pre-game, halftime and post-game activities• Ensured extremely timely happening of all events before, during and after the game• Walked through the stadium on game days assisting ~25,000 patrons, other employees and players

Student Center

• Assists in the temporary facility and prepared for the opening of the $201 million renovated and expanded Student Center• Supervises the operation of the Student Center building, its services and its 40 employees• Participates in the recruitment, training, supervision, and evaluation of student employees• Manages the operations of all service areas of the Student Center, as well as monitor each event taking place in the facility• Vital communication link between the administrative staff, student staff, and university community

International Center

• Content development (photography, video, illustrations and copy for web, print, social media, etc.)• Designed and edited promotional materials (brochures, flyers, etc.) for campus wide events• Used software such as InDesign, Illustrator and Photoshop to aid in designing and creating promotional materials• Assisted in production and distribution of newsletters to the entire University of Kentucky campus consisting of ~30,000 undergraduates• Assisted with compilation of media coverage reports as well as assisting in event planning

Lexington, Kentucky Area

Help answer patron’s questions in a conducive and effective mannerAnswered phone in a professional and courteous mannerFound answers to questions that I did not directly know the answer to efficiently and accuratelyEnsured that patrons with any problems were directed to the appropriate employee or department in a professional mannerResponded to customer’s requests and inquiries promptly

Covington, Kentucky

• Managed all social media including Facebook, Twitter, Instagram and LinkedIn• Used applications including Hootsuite and iContact to manage social media posts • Kept over 150 clients up to date with latest news regarding facilities as well as special events by creating a newsletter and various social media posts• Helped to market the brand of the gym and ideals of the company to people in the community• Attended sessions to better understand the values of the company to effectively and appropriately portray them on social media