Claire Gilleece Email & Phone Number

Tallahassee Metropolitan Area

• Serves as the Provider Development and Training Supervisor in the Bureau of Quality and Program Effectiveness in the APD headquarters office. This Bureau oversees 6 units critical to the ongoing quality of APD’s 6000.
• Directly supervises a team of 14 staff
• Provides supervision and leadership for 4 units within the bureau: provider development, provider training, Qualified Organizations, and background screening
• Oversees recruitment strategy for the 4 units to include: creating the requisition, recruiting for talent, conducting interviews, negotiating salaries, onboarding, and training of new hires
• Manages and oversees policy and procedure development for APD Clearinghouse background screening related functions and responsibilities, Qualified Organization qualifications and WSC code of ethics compliance, provider.
• Develops and coordinates agency strategic initiatives to address provider recruitment needs and enrollment needs to increase the quality and client choice of iBudget Medicaid Waiver Clients

Tallahassee, Florida, United States

• Achieved the “sales contest” for 2023; grossing the company over $630,000.00 (The average time it takes to hit this sales goal is 4 years, and I achieved it 50% faster than average)
• Chosen to join a highly competitive and difficult vertical of business; with only 2.5% of delivery members being chosen for this specialized line of business in the Government space
• Grew 57.4% in year over year (YoY) growth in 2023
• Grew 65.5% in year over year (YoY) growth in 2022
• Winner of the Inclusion award for the government services team at the end of 2022
• Specialized in functional skillsets and business to support state and local governments nationally (Project Managers, Business Analysts, APD Writers, Technical Writers, and QA testers).

Tallahassee, Florida, United States

• Promoted to specialized Government Services team within 5 months of starting position
• Started my first consultant on assignment within two months, 30% faster than average
• Built and maintained relationships with consultants, including outbound calling to match them with the bestopportunities
• Served as consultants’ TEKsystems representative throughout their assignment
• Provided performance feedback
• Provided consultation if the consultant was unhappy and was experiencing challenges

Tallahassee, Florida Area

• Promoted within the agency 4 times within my 9-year tenure
• Recognized by Rick Scott, former Governor of Florida, for my accomplishments within state government
• Successfully implemented Chapter 2020-71, Laws of Florida, which impacted 1000 APD case managers and 35,000 Floridians whom they served, in less than one year
• Oversaw facility licensing for 2300 facilities and Medicaid waiver provider enrollment for 6000 providers statewide
• APD's Executive Leadership team created a Provider Relations unit due to mission-critical goals that were not being reached, which I brought to light. I started and led this unit.
• Directly supervised a team of 3 staff

Tallahassee, Florida Area

• Chosen to be a breakout presenter at the 2017 Empower Florida provider conference, with over 600 attendees
• Advanced the Client Data Management System project when complex issues arose that hindered contractual deadlines
• Singularly recovered 5 different multi-million dollar providers from bankruptcy, by facilitating and executing intricate changes of ownership.
• Successfully led a team to process 165 Medicaid provider terminations in one calendar year, preventing unqualified providers from continuing to serve one of Florida’s most vulnerable populations

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Tallahassee, Florida Area

• Responsible for marketing toxicology and pharmacogenetics testing to physicians and other healthcare professionals in the Tallahassee market
• #1 ranked out of 10 representatives
• Closed 5 new accounts in 30 days
• Symmetry Health implemented marketing and training materials that I created for my own success
• Advised and assisted sales team on various sales, marketing, and implementation strategies
• Routinely led the weekly company-wide conference calls

Tallahassee, Florida Area

• Marketed compounding creams to various physicians and other healthcare professionals in the Tallahassee market
• Educated current and new accounts on a wide-array of compounding products that could be customized for their specific needs
• Able to consistently close new accounts to physicians and other clinical staff
• Built relationships with clients based on exemplary customer service, compassion, and an understanding for their needs
• Successfully able to maintain two jobs during this time