Working as a case manager at a transitional housing program for 37 homeless men• Engaged program participants in case management services primarily focused on attaining permanent, stable housing• Assisted participants with housing applications, applying for housing vouchers, RAFT, and more• Assisted participants with all housing search activities and helped over 20 participants find permeant housing• Helped participants secure benefits such as SSI/SSDI, veteran disability, SNAP/EAEDC, unemployment, healthinsurance, and other related services• Developed, maintained, and revised participants Individual Service Plan, participant records, progress notes, dischargesummaries, and monthly reporting and goals during weekly case management sessions

Residential Counselor at a residential eating disorder treatment center Emotional Support* Help patients develop coping skills and distraction techniques to manage ED urges.* Facilitate therapeutic groups that are commensurate with RC level of training and experience.* Use active listening skills to individually process day-to-day issues that patients struggle with (meal/behavior noncompliance on and off the unit, self-doubt, body consciousness).* Provide psycho-education about eating disorders and related issues to patients and their familial/social support system.* Promote appropriately supportive relationships between patients.Medical Supervision* Correctly weigh patients. Take, accurately interpret, and document vital signs (i.e., blood pressure, pulse).* Supervise bathroom and shower use for patients according to each patient’s assigned supervision level.Safety Concerns* Possess a clear understanding of emergency procedures, including how to quickly access emergency contact information for each patient.* Check on assigned patients frequently. Do patient rounds every 15 minutes.* Conduct thorough contraband searches.* Promptly communicate with patient’s treatment team, (e.g., psychiatrist, case manager, nutritionist) regarding client care issues and concerns.* Carefully and thoroughly document all clinically relevant information regarding patient behavior (e.g., completing Meal and Snack logs, Group Notes, Shift Progress Notes, and Incident Reports, etc.) in a timely manner.

Assisted in two different programs: 1) Mass LEAP- Mass LEAP is a regional collaboration aimed to assist individuals who live in subsidized housing with employment and career development/ planning, post-secondary education, and financial literacy and asset development.2) Launch- Launch is connecting young adults, ages 18-24, who are currently living in state-subsidized housing to education, Jobs, Training programs and financial coaching.Primary Responsibilities-Outreached to clients via phone and email -Made phone calls to clients to schedule appointments, follow up and send reminders-Created powerpoint presentations-Assisted with program graduation tasks including mailing invitations, managing contacts, and correspondence-Entered data and updated client files into JVS database (ETO)-Scanned over 50 client documents and organized them -Researched different mental health resources for clients -Attended workshops at MassHire -Supported Secure Jobs staff in day-to-day operations-Entered file audit sheet information into excel spreadsheets