Claire Goodwin Email and Phone Number
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As a seasoned Project/Programme Manager with over 15 years of experience, I am committed to delivering exceptional results and driving organisational success through expert program oversight and project leadership. I have a proven track record of leading large-scale projects, propelling revenue growth, and boosting significant customer engagement across diverse enterprise sectors.My expertise lies in devising strategic roadmaps, executing project plans, and fostering innovation in program management. I excel in implementing mitigation strategies, validating IT integration synergies, and optimising cost management to ensure projects are delivered within budget and schedule constraints.With a strong focus on stakeholder engagement and team leadership, I have cultivated collaborative relationships and guided high-performing teams to achieve project goals. My ability to navigate complex challenges and my strategic approach has consistently resulted in exceeding expectations and delivering tangible business outcomes.Selected Accomplishments:• Led comprehensive mitigation strategies, surpassing the business 2023 Opex budget goal by over £20M, aligning with business spending targets.• Orchestrated and oversaw multiple large-scale projects, demonstrating proficiency in project initiation, sub-team accountability, and efficient project lifecycle management methodologies.• Validated and realised £50M in IT Integration Synergies and operational efficiencies, enforcing rigorous methodology to validate against proposed Architectural target end-state.• Contributed to substantial revenue growth in the enterprise sector through successful project deliveries and strategic initiatives, achieving significant milestones.• Cultivated robust collaborative relationships with stakeholders, establishing a solid groundwork for effectively implementing strategic plans within the organisation.With a commitment to excellence and a passion for driving results, I am dedicated to leveraging my skills and experience to drive continuous improvement and success in every project I undertake.
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Program ManagerYpo Sep 2024 - PresentResponsibilities:● Plan and manage the overall progress of the Programme ensuring programme tranches and associated projects are delivered to time, cost and quality targets.● Proactively collaborate with all stakeholders to allow management of all relevant dependencies, risks and issues ensuring successfully project delivery is maintained.● Enhanced project management processes, methodologies, and tools, ensuring high-quality project outcomes through regular reviews and rigorous quality assurance metrics, fostering continuous upskilling and professional development. -
Pm Capability LeadVirgin Media O2 May 2024 - Sep 2024Leeds, England, United KingdomResponsibilities:● Successfully led a team of project and programme managers, excelling in goal setting, performance management, coaching, and career development planning to cultivate a high-performance culture.● Proactively collaborated with stakeholders, portfolio managers, and team leads to strategically allocate project management resources, optimising resource utilisation, maximizing project benefits, and enhancing overall organisational efficiency.● Enhanced project management processes, methodologies, and tools, ensuring high-quality project outcomes through regular reviews and rigorous quality assurance metrics, fostering continuous upskilling and professional development.Accomplishments:● Established personalised development plans and ambitious growth goals for all team members, providing ongoing support and mentorship, resulting in significantly improved satisfaction scores and enhanced team performance.● Led a quality improvement squad to cultivate a culture of continuous improvement, providing focused leadership and facilitating key initiatives through strategic focus groups. This initiative resulted in measurable enhancements in operational efficiency and a notable increase in stakeholder satisfaction. -
Cio Demand Management And Reporting ManagerVirgin Media O2 Sep 2023 - May 2024Leeds, England, United KingdomResponsibilities:• Leading efforts in planning, reporting, and managing demands to optimise the CIO budget, resulting in smoother financial processes and improved resource allocation.• Overseeing the creation and validation of budget reports and dashboards for the CIO, ensuring data accuracy and facilitating informed decision-making among senior leaders.• Creating and implementing a forecasting tracker to guide data-based decisions, reducing unnecessary spending.• Improving the end-to-end approval processes for investment decisions, ensuring seamless coordination and alignment across various sub-functions within the Information and Communication domain.• Guiding high-performing teams through effective communication, mentoring, conflict resolution, and career development efforts, boosting productivity and employee satisfaction.Accomplishments:• Cultivated robust collaborative relationships with stakeholders, establishing a solid groundwork for the effective implementation of the CIO components within the 2024 IT ESA plan.• Earned company-wide acknowledgement for exceptional accomplishments, underscoring valuable contributions to the organisation's overall achievements.• Coordinated all submissions to the Investment Committee, garnering cross-functional endorsement for strategic initiatives and adeptly managing associated outcomes to facilitate informed decision-making processes.
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Senior It Transformation ManagerVirgin Media O2 Jan 2022 - Aug 2023Leeds, England, United KingdomResponsibilities:• Administered financial dimensions of the IT Integration portfolio, from pinpointing funding requirements to obtaining necessary approvals. • Implemented transparent communication pathways and ensured alignment with senior management and finance teams to uphold strict adherence to budgetary limitations throughout the project's lifespan. • Took charge of talent resource line management duties, emphasising backing for business expansion and development while maintaining customary line management obligations. • Regulated integration of IT synergies for VMO2, focusing on enhancing operational efficiency and refining processes.Accomplishments:• Led collaboration with key stakeholders to mold annual initiatives, ensuring strategic alignment with the Joint Business Plan (JBP) and synergy plan, fostering cohesive and goal-oriented action.• Attained targeted synergy savings by optimising spend profile through analysis of transition costs and associated benefit synergies for each initiative, in collaboration with business owners.• Received recognition for outstanding achievements, awarded with 2 x hospitality tickets, showcasing contributions to organisational success and performance excellence.• Surpassed forecasted financial objectives by strategically managing and reporting on the CIO transformation plan.
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Portfolio ManagerO2 (Telefónica Uk) Jul 2020 - Dec 2021Leeds, England, United KingdomResponsibilities:• Headed delivery of broad spectrum of projects and Enterprise business domains, complying with rigorous timelines, budget constraints, and stringent quality benchmarks.• Defined high-level requirements and collaborated with the high-performance team to develop and finalise baseline delivery plans and budgets for each initiative.• Managed budget planning and reconciliation to confirm alignment between forecasted and actual expenditures.• Streamlined collaboration among internal teams, third-party vendors, and customer resources, resulting in enhanced alignment with critical business objectives and improved project outcomes.• Managed delivery of bespoke solutions to enterprise clients, using O2's core data backbone network for business initiatives.• Simplified provision of extra "plug-in" services over this network, such as public cloud access and virtual firewall services.Accomplishments:• Earned commendation and acknowledgement for outstanding performance and contributions.• Directed a team of 5 program and project managers, including permanent and non-permanent resources, utilising a mix of line and matrix management techniques. • Attained streamlined project governance by employing frameworks, resulting in clear milestones and performance metrics for enhanced reporting and continuous improvement.• Introduced standardised project reporting formats tailored to meet diverse business communication needs, fostering clarity and transparency across all stakeholders.• Successfully graduated from the Women in Leadership Talent Programme, enhancing leadership skills and promoting diversity and inclusivity within the workplace. -
Sub Portfolio ManagerO2 (Telefónica Uk) May 2019 - Jul 2020LeedsResponsibilities:• Teamed with stakeholders to define high-level supplies and develop agreed-upon baseline delivery plans and budgets.• Drove continuous enhancements within the delivery domain by managing risks, issues, and dependencies. • Managed financial aspects of projects such as budget planning and reconciliation of forecast versus actual expenditures.• Efficiently coordinated internal resources and third-party vendors, fostering collaborative partnerships to accomplish desired business outcomes on time and within budget.• Cultivated a culture of accountability, innovation, and continuous improvement for reaching business objectives.Accomplishments:• Led the successful delivery of the Enterprise connectivity portfolio, spearheading initiatives such as O2 WIFI and related services, resulting in considerable revenue growth in the enterprise sector.• Implemented robust project governance practices, cooperating with highly skilled team of 2 project managers to confirm compliance with milestones and performance indicators.• Instigated diverse project reporting formats tailored to varying business communication needs, enabling clear and effective communication across stakeholders.
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Senior Project ManagerO2 (Telefónica Uk) May 2015 - May 2019Leeds, England, United KingdomManagement of complex end to end projects within the IT, OSS, MVNO and Enterprise space.• End to End project planning, tracking and delivery• Financial Management, budget planning, reporting and monthly reconciliation.• Stakeholder management• Project reporting.• Risk, issue and dependency managementKey Achievement – Delivery of key projects to business objectives. E.g the launch of Lycamobile 4G.
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Project ManagerO2 (Telefónica Uk) May 2009 - May 2015Leeds, United KingdomManagement of a diverse range of projects in excess of £2 million with the broadband and IT space. Established excellent working relationships within the project teams, the wider project communities and key 3rd party suppliers. • End to End project planning, tracking and delivery• Financial Management, budget planning, reporting and monthly reconciliation.• Stakeholder management• Project reporting.• Risk, issue and dependency management
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Oss Delivery Manager (O2Uk)O2 (Telefónica Uk) Jan 2008 - Apr 2009Slough, United KingdomManaging a team of skilled project managers to deliver the Operational Support Systems (OSS) portfolio of change (£5 million). The position required excellent communication, line management and organisational skills to ensure that the portfolio of changes was delivered in the optimum time and budget. The role enabled me to enhance my line management skills, and resulted in me successfully managing performance improvement plans for an individual. During the role I developed more procurement and legal awareness, setting up framework agreements with 3rd parties to allow a more flexible resource mode lto meet the changing demands of the portfolio. To improve customer perception of OSS and Time to Market I created a number of small change progresses that allowed OSS to react quickly to small requests for change, delivering maximum benefit. These were created and ran alongside the company wide O2 change process.
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Oss Project Manager (O2Uk)O2 (Telefónica Uk) Apr 2005 - Dec 2007Slough, United KingdomResponsible for the delivery of Operational Support System projects to enable more proactive monitoring of the network working toward enhancing customer experience. A key project deliverable during this time was the integration of a newly purchased company into the O2UK fault management systems (£500K). This project was particularly challenging as it involved working across numerous internal and external teams to fixed timelines to provide fault management capabilities. Using my organisation and communication skills I was able to overcome numerous technical and resource challenges to achieve a successful implementation, the systems of which are still in use at O2 today.
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Oss Front Office Manager (O2Uk)O2 (Telefónica Uk) Apr 2003 - Apr 2005SloughResponsible for the creation and ongoing management of the OSS Front Office. This function provided central management of the end to end OSS roadmap delivery (Circa £20M). The role involved intensive process creation, alignment and monitoring against the O2 change process, working alongside the Business Relationship Manager and the OSS delivery teams to monitor and manage priorities, resources and delivery timescales against expectations. I developed excellent resource and capacity management skills, with key responsibilities for determining the group’s capacity for delivery against annual plan, in line with the Company roadmap.
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Project Training Administrator (O2UkO2 (Telefónica Uk) Apr 2001 - Apr 2003Slough, United KingdomResponsible for the day to day management and administration of the 3G Technical Skills Migration Programme (Spend £1.5m) to in order O2 staff to be trained to plan, build and operate the new 3G network that O2 were to launch. I was responsible for skill profiling and upgrading more than 1000 O2 Engineers in the disciplines of radio, switch, core and operation. Management of the budget of £1.5m to achieve the company wide skills transfer. Day to day management of a 3rd party vendor to ensure our training requirements were met.
Claire Goodwin Skills
Claire Goodwin Education Details
Frequently Asked Questions about Claire Goodwin
What company does Claire Goodwin work for?
Claire Goodwin works for Ypo
What is Claire Goodwin's role at the current company?
Claire Goodwin's current role is Programme Manager | Driving Organisational Growth & Success through Expert Project & Programme Management | Revenue Growth Driver | Client Service Excellence.
What is Claire Goodwin's email address?
Claire Goodwin's email address is claire.goodwin@o2.com
What schools did Claire Goodwin attend?
Claire Goodwin attended Northumbria University.
What skills is Claire Goodwin known for?
Claire Goodwin has skills like Telecommunications, Open Source Software, Project Delivery, Service Delivery, Project Management, Broadband, Stakeholder Management, Gsm, Mobile Devices, Outsourcing, Ms Project, Management.
Who are Claire Goodwin's colleagues?
Claire Goodwin's colleagues are Nana Ayensu, Megan Robinson, Rachel Robertshaw, Michelle Wilson, Ashley Cartwright Mcips, David Pimlott, Susan Hughes.
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