• Manages a portfolio of 30 key accounts for a San Francisco-based real estate marketing company, accounting for over $1MM in annual revenue. - Accounts include the Top 1% of Real Estate agents in the SF Bay Area, who represent billions of dollars in annual real estate transactions.• Reports directly to the CEO and is a member of the Leadership Team.• Develops operational processes and foundations to support and scale the day-to-day activities of the CX Team including documentation of processes and procedures for Zendesk Suite and Atlassian Suite, internal training, and cross-departmental mentorship opportunities.• Leads cross-functional collaboration with Product, Engineering, and Marketing Teams to advance features and initiatives required to drive growth and Partner satisfaction. - Producer of “Neighborhood Experts” marketing campaign featuring key clients in a cross-promotional setting, placing Open Homes and our clients as the “thought-leaders” of our unique market. - The pilot had a 115% engagement increase across Instagram, LinkedIn, and YouTube and was our highest performing campaign to date.• Oversees and optimizes daily scheduling and calendar management for over 60 independent contractors.• Forecasts and accurately tracks account activity in Zendesk Sell and HubSpot CRMs.• Collaborates with executives across the organization to align on business objectives and revenue goals.• Develops and implements strategic partnership plans and recommendations that align with the company's overall business strategy. - Founded product strategy for Agent and Brokerage Branding services as a solution to meet client objectives and, in turn, generate additional revenue.

• Co-founded and developed a discreet panty kit product, Delicately Coy (Patent Pending), with a mission to empower and provide confidence for women in various situations.• Successfully designed unique products and branding to offer an unsuspicious and handy panty kit.

• Opened a new storefront and led a team of 25 retail associates. $1M in sales in the first quarter of store opening; $3M total in the first year. Store exceeded all revenue goals.• Keyholder who managed daily operations including OKRs, zoning, and POS products.• Implemented data-driven strategic planning, improved the in-store experience, and provided performance and sales coaching.

• Served as the main point of contact for private event clients and communicated client needs to chefs and managers to ensure the successful execution of private events, offsite events, large group dining, and buyouts.• Orchestrated and managed all private events in a high-volume restaurant and lounge concept, achieving sales goals, and performed well in high-stress environments.• Ensured that attention to detail was met per each BEO including set-ups, floor plans, timelines, food delivery, and atmosphere.• Identified and generated business partnerships with various Los Angeles-based film and TV studios including CBS Broadcasting Inc.• Optimized restaurant booking system to ensure maximum reservation coverage. Average nightly covers increased by 110% YoY.

• Spearheaded operations for a unique mobile bar concept, serving bubbly offerings on tap from a renovated 1955 canned-ham trailer.• Managed multiple large festivals, grossing over $100K in revenue in three months, including Snow Day LA ($55K in liquor sales and over 60K attendees).• Key clients included: Lauren Conrad, FabFitFun, Paramount Pictures, and Rosé Day LA.• Cultivated and maintained partnerships with vendors, brand representatives, and clients to develop a sustainable pipeline and network for business growth. • Designed and implemented a licensing program, expanding operations to major markets in Austin, Kansas City, Phoenix, and New Orleans.

• Optimized reservation booking system to increase sales and revenue, as well as customer return.• Developed and implemented a rewards program for 4- and 5-star hotel concierges in the Santa Monica and Venice area. • Delivered personalized dining experiences for every guest, ensuring a memorable experience. • Streamlined phone line management, including the recordings and prompts for two busy restaurants. • Directed all group event coordination and set-up; pioneered the use of events planning software, Gather, to orchestrate private events in both restaurant concepts.

Team Member of the Year in 2016 for Hospitality.