In conjunction with the CEO take responsibility and manage the day to day department operations for Customer Service and Warehouse Distribution. Responsibilities• Ensure all operations are carried on in an appropriate, cost effective way• Improve operational management systems, processes, and best practices• Oversee Warehouse and Customer Care efficiency• Formulate strategic and operations objectives• Perform quality controls and monitor production KPI’s• Recruit, train and supervise staff• Warehouse & Inventory Control• Procurement• Systems & IT• Reporting

To help manage and develop with the Operations Manager and the Key Account Managers the company's Key Account customers at Head Office level in order to maximize revenue and achieve long term growth for the company. Responsibilities:Assistance and support to the Operations ManagerGeneral administration and data processing dutiesCosting and monitoring of stock holdingsPreparing monthly sales reports, database management and other administration tasksAssisting Key Account customers with their reporting requirementsIn conjunction with the Operations Manager, develop and maintain a documented Call Cycle covering all Key Account Head Office and regional contacts.Maintain accurate SKU & pricing records for the product ranges carried by key Resellers and assist them in developing and maintaining stock ranges appropriate to their businesses.Facilitate product training and merchandising support for Key Accounts as required by the company's marketing plan or individual Resellers requirements.Effectively introducing and implementing the company's marketing strategies and sales promotions to Key Accounts.Preparing client proposals and presentationsProviding Sales Support to the busy sales teamContinuing the development of the Toolware media program, including Website, Social Media and other media facets that are under consideration.

With over 15 years in the Automotive Market I've been working behind the scenes as a Purchasing Administrator dealing with both Local and International suppliers for Automotive hand tools and workshop equipment. In this time I've also provided assistance to Directors, CEO's, Sales & Operations Managers, Sales Representatives and Customer Service staff. I have a strong background in Inventory Control, Warehousing, Data Analyst and assisted with Project Planning when the migration of a new ERP System (Netsuite) was implemented, this included training of 60+ staff, integration of Freight (IFS), Service (FieldAware) bolt on packages and a fully functioning eCommerce website.