Claire Hegre Email & Phone Number

New York, United States

Irvine, California, United States

• Coordinate and assist Origence learning and development initiatives
• Support the delivery of training communications. Design and edit slide decks, announcements, flyers graphics etc. Draft, publish, monitor and maintain training schedules, calendars, dashboards and webpages.
• Implement and deliver pre and post surveys/assessments, and update learner insight reports for stakeholders.
• Point of contact for learning program portals and websites such as Harvard Business School Online and Sharepoint.
• Prepare learning reports and status updates on programs to different levels of management.
• Stay up to date with current learning and talent development trends and practices through articles, online trainings, webinars, conferences, etc. Maintain awareness and knowledge of current and future changes within.

Irvine, California, United States

Laguna Beach, California, United States

• Responsible for 80% of new member sign ups by promoting the gym through flyers, emails and setting up in person tours.
• Manage 30 different personal training clients and help improve customer retention, client management efficiency, and success of the program.

San Diego, California, United States

• Contributed to customer facing interactions that led to driving sales, leads, and product promotions (consistent high consumer feedback through follow up reviews).
• Developed and implemented a bi-weekly company schedule that maximized customer support resources by using predictive analytics to track customer volume and compare it to previous weeks.
• Used data modeling in Microsoft Excel to determine when shipments needed to be made and which products to order based on customer demand.
• Analyzed and improved the daily sales report to keep track of our sales records, used in preparing future goals and expected returns.
• Increased monthly mailing subscription sign-ups by 25% by reaching out to customers in person and in writing, and following up to receive feedback to improve our system.

San Diego, California, United States

• Implement and manage data regarding various orders and resident information, streamline processes for employee communication.
• Manage and oversee all office scheduling, packaging, requests, emails, phone calls, and customer interactions
• Act as first line of contact to any emergency situations throughout the building

Westlake Village, California, United States

• Provided customer-facing support by using problem-solving and forward-thinking strategies to identify and resolve issues, and improve efficiency.
• Earned highest customer credit card sign up rates on staff (10% of customers processed through POS system).
• Addressed 100+ in-person and telephone customer questions and concerns each day to improve satisfaction and overall experience.
• Promoted to managerial status that led to assisting and training incoming cashiers (coordinated the flow of the entire front end of the store)
• Process transactions and operate a POS system while greeting customers and assisting them to resolve issues with guests and provided alternative solutions to help promote sales and positive feedback

Thousand Oaks, California, United States

• Provide Mathematic and Comprehension assistance to students of all levels (individual and groups).
• Create marketing templates that promote and represent tutoring sessions around campus (sign-ups increased by 50%).
• Teach and facilitate Mathematics and Comprehension subjects

Certificate In Management Essentials, Complete

Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a.

Bachelor Of Arts - Ba, Economics