• People Partner to large retail stores with average weekly turn overs of £1.2 million, employing over 2000 colleagues and 80 line managers across Yorkshire and Derbyshire.• Partnering Store Managers to deliver the company’s key performance indicators. Achieved by building and nurturing strong trusted relationships with Store Managers to help guide their decision making. • Delivering the company’s People strategy, prioritising having a workforce for the future, improved health and wellbeing, and recognising inclusion and diversity. • Supporting positive employee relations by giving managers advice on complex situations. • Ensuring we have a robust supply and demand pipeline for talent. For two main reasons, colleague engagement and ensuring we meet future resource demands. • Analysing employee feedback surveys to support and encourage stores to listen to feedback and create meaningful plans to make improvements. • Building capability of management teams by having regular performance calibrations to keep performance on the agenda, ensuring that the bar is continually raised. • Challenging Store Managers to think objectively and supporting them with the performance of the Lead and Team managers. Actioned by ensuring that the process is followed through and perennial performance is addressed.• Coaching managers to work towards a more agile workforce, supporting our colleagues to work at the times they are needed.• Partnering with Reed to help people who have been long term unemployed in our communities get back into work and offer permanent employment.

• Partnering with Store Manager, 4 Lead Managers and 14 Team Managers to deliver for customers and meet the needs of the business.• Coaching and training managers to assist them in improving performance and capability of their teams.• Acting on colleague engagement surveys to gain improvement.• Expert on people policies and ensuring procedures are followed.• Leading change management projects.• Assist and provide guidance in absence, grievance and disciplinary issues, up to and including dismissal and appeal stage

• Leading a team of 120 colleagues and 2 Line Managers with a £10M turnover.• Coaching managers and colleagues to provide a great shopping experience for online customers.• Review and analysing data to improve performance.• Coordinated the department to minimise the impact on store resources.• Improved the performance indicators to meet company targets.• Created a more enjoyable working environment by putting colleagues at the heart of what we do.

• Account opening and lending.• Knowledgeable about banking services.• Maximising opportunities to create revenue growth.