Claire Kirkpatrick Email & Phone Number

Manchester Area, United Kingdom

Working as a key member of a fast paced, emergency support team, whilst utilising own initiative to effectively respond to the situation at hand both within Care Call and Concierge. The complexity of this role involves dynamic risk assessment, personal care support with the added responsibility managing the out of hours repairs services and supporting the Stockport Council CCTV systems. Key skills include remaining calm in a crisis, multi-tasking, managing complex queries, deescalating… Show more Working as a key member of a fast paced, emergency support team, whilst utilising own initiative to effectively respond to the situation at hand both within Care Call and Concierge. The complexity of this role involves dynamic risk assessment, personal care support with the added responsibility managing the out of hours repairs services and supporting the Stockport Council CCTV systems. Key skills include remaining calm in a crisis, multi-tasking, managing complex queries, deescalating customer concerns within difficult situations, providing training support to new colleagues and reassuring customers who are anxious, have underlying health issues or have experienced a fall/accident at home. My main responsibilities are - * Falls response service providing 24/7 support to vulnerable adults* Utilising specialised lifting equipment* Monitoring CCTV throughout Stockport Homes Property sites* Liaising with emergency services (including providing CCTV footage for Police investigations)* Working with other departments, 360, ASB, Housing Officers* Monitoring Fire/Sprinkler Systems* Monitoring Residential Schemes* Providing security to residents with door entry access monitoring* Covering out of hours emergency repairs calls * Providing additional administrative support at peak times * Supporting the onboarding and training of new colleagues Show less

Manchester, England, United Kingdom

providing customer service at different client venues, monitoring crowds, ticket inspections, upholding health and safety, company policies, conflict management, working as a team and on lone positions. Supervising teams during events. venues include, Manchester City, Lancashire Cricket ground, Sale Sharks, NATO event in Cardiff, F1 Silverstone, Open Golf Championships plus many more

Manchester, England, United Kingdom

As per previous Door Supervisor roles. Venues include Glastonbury and Manchester Pride

The Trafford Centre, England, United Kingdom

Role also covered fire Marshall and control room. providing customer care, fire safety, offering help and guidance to the public and exhibitors regarding the venue, shows and surrounding area. upholding health and safety. monitoring the cctv whilst communicating with several departments over a radio system.

Manchester Airport, England, United Kingdom

Serving customers, dealing with phone enquiries, mileage updating, pre and post vehicle inspections, damage enquiries, working on occasion unsupervised.

Manchester, England, United Kingdom

Management of a team of employees in the Passenger Services department. I was responsible for staff planning, staff allocation, scheduling, recruitment and selection, designing and delivering training. Adapting my role to also work as human resource including: creating company paperwork, employee contacts, referencing new starters, employment law regulations, preparing monthly payroll, implementing company and airline standards, whilst upholding health and safety and Customer service… Show more Management of a team of employees in the Passenger Services department. I was responsible for staff planning, staff allocation, scheduling, recruitment and selection, designing and delivering training. Adapting my role to also work as human resource including: creating company paperwork, employee contacts, referencing new starters, employment law regulations, preparing monthly payroll, implementing company and airline standards, whilst upholding health and safety and Customer service standards. Proficient in several airline computer systems and Microsoft Office. I also greeted customers, dealt with complaints, delay management and factual reporting; whilst ensuring the ongoing communication between departments, airlines and service providers. Show less

Manchester Airport, England, United Kingdom

As manager, I implemented company and airline standards, upheld internal and government Health and Safety standards, Customer Service Standards and Employment Law regulations. My other duties included: updating personnel records, recruitment and selection, staff planning and rostering for 2 teams with over 80 employees and conflict resolution. Whilst also designing and delivering training, I was the point of contact for our customer airlines and Manchester Airport.

Manchester Airport, England, United Kingdom

Responsible for designing and delivering training for the Passenger Services Department including: complying with Government regulations; implementing company and airline standards, maintaining and updating individual training records and understanding company computer systems. In addition to my role I produced factual reports and worksheets, training scheduling and allocated staff; whilst addressing staff issues stepping up as a supervisor.

Nvq, Spectator Safety - Supervisor, Level 3

Units Covered: * Work with others to improve customer service * Develop productive working relationships with colleagues * Deal.

Cipd Human Resource, Level 3

Course Coverage: * Delivering Learning and Development Activities * Understanding Organisations and the Role if Human Resources *.

Nvw, Management, Level 3

Activities and Societies: Units covered: * Allocate and Monitor the Progress and Quality of Work in your area of Responsibility * Develop.

Virgin Atlantic Fares And Ticketing, Level 1

Cipd, Training Prac, Merit - Level 3