Claire Knight Email and Phone Number

As a bibliophile with an intellectual curiosity, I enjoy learning new skills that I can apply to my working life and I thrive best when my strategic thinking and problem-solving skills are tested regularly.My current secondment to the Transformation Office at Nottingham City Council has allowed me the opportunity to upskill further and develop key transferable skills as well as two professional qualifications in Business Analysis and Project Management.In my role as a member of the Transformation Office I have worked on multiple different work streams:1. Business Support - primarily focused on automation based process improvements.2. Automation Factory - as an automation process analyst. Identifying processes across directorates and writing technical specifications for developers.3. Customer Support- focused on digital based process improvements from both a customer and back office perspective. Successfully implementing an optimised, digital Education Fixed Penalty Notice process.4. Education Best Value Review - opportunity identification, system review and report writing.6. Establishment Control - PMO support.5. Adult Social Care - Senior Business Analyst, responsible for designing, managing and implementing the BA Resource Pool. An agile and flexible approach to utilising BAs within the work-stream. Increasing capacity, skills sharing and development opportunities.7. Children’s Integrated Services - Senior Business analyst focused primarily on strengthening external provision as well as providing joint senior program support for more junior colleagues. I’m currently on a journey to understand low code and automation and how it can applied to transformation in local government. As someone who suffers with anxiety I’m a keen advocate for mental health transparency in the workplace. The sharing of real experiences help us all to grow and feel comfortable with our vulnerabilities.