Claire Purcell Email and Phone Number

My role at Crown Energy sees me lead the production of legally binding, customer-facing agreements in electronic formats. To ensure Crown Energy maintains its reputation as an industry-leading service provider.I contribute to the accounts business processes by providing clerical assistance with invoice matching and posting to our financial system, by processing and banking cheque payments, and performing aspects documentation management – utilizing my attention to detail and organizational skills to ensure the company’s records are effectively cataloged and stored for easy retrieval.

Alongside a centralised team, I provide support for UK based managers and team leaders, facilitating the operation of the organisation for our customers and employees. I assist the Field Admin Support Team with a variety of tasks including the processing of engineers’ timesheets, recording of van stock takes for audits, training colleagues and new starters, managing a customer's online portal for invoicing purposes and responsible for the monthly activation of the automated mileage recovery system, providing payroll with data. I encourage the sharing of knowledge required to carry out the different processes we do within our team and often create and maintain documents to support this. I have built and continue to maintain a good rapport with our customers, stakeholders and colleagues from liaising with different departments across the business (field based teams, service and sales managers, finance and contract maintenance) and our external customers.

Based in the Link Room within the Contracting department, responsibilities included:Collection of technician timesheets. Checking timesheets, ensuring correct job numbers and holidays had been entered Submitting timesheets to payroll, meeting the monthly deadlines.Ordering of branded PPE gear, tools, materials and supplies required by the operatives.Dealing with invoice enquiries and signing for deliveries.

I supported the recruitment team in house for 6 weeks, duties included:Weekly checking of candidate and client submission of timesheets,Regularly liaising with Payroll to resolve pay related queries,Processing new starter paperwork; sending off DBS applications and tax formsSending reference requests - tracking them until completion. Acted as an Executive Assistant to the Operations Manager; taking minutes, running errands, taking messages and managing her diary.

With over 33, 000 employees working for the company, all HR related matters come to the Data Centre. As a part of the centralised HR Support Team I carried out the following duties: Resetting passwords for online payslipsSupporting employees using the Rewards Hub by responding to queries and resolving problemsCollating and presenting figures to the Head of Payroll on a weekly basisAttending team meetings and training sessions as and when requiredAfter 4 weeks of clearing a large backlog of queries this role went part time and I was given an additional role within the HR Customer Services Team where I assisted with the processing of new starter reference and staff holiday requests.

I was placed in the Customer Relations team through Tate Recruitment, providing additional support with the processing of a backlog of ticket refund claims following a large number of delays. The process involved checking the tickets and receipts to ensure the customer was entitled for refunds before putting the claims forward to Finance. This was done by carefully inputting the details of the claims into a spreadsheet. In addition to this I responded to emailed claims and dealt with complaints on the phone or by email, liaising with the Customer Relations Manager for resolutions. In my final week at the company I was given the opportunity to assess the emergency procedure put in place after structural damage had been discovered on a viaduct. I carried this out under a mystery shopper basis to ensure the rail replacement procedure was managed and ran in an effective way.

A short placement within a Dermatology clinic based in Oldham, placed by Forrest Recruitment. Main duties included the audio typing of clinical sessions and results, sending the approved letters and documents to external parties and ensuring dictations were uploaded so the dictaphones could be cleared, recharged and given back to the Consultants for their next clinic.

A varied role within an intense environment, providing administrative support to senior staff. Workloads were constantly re-prioritised as I was often required to respond to urgent situations. During my time here I was solely responsible for the creation, implementation and running of an efficient administrative process for the in-year admissions:Liaising with a contact at Manchester City Council, building and maintaining a good relationship with them.Arranging appointments with families, assisting with hardship funds for uniforms as required, preparing students for their first day. Taking minutes during meetings for managed moves. Recording accurate information for the school’s data management system (SIMS).Providing updates on student intake numbers for the Business Manager. Assisted the Data Manager, obtaining records from a student’s previous school so they could be placed in the correct group for learning. My role here also involved assisting with the daily office management duties within a small team; answering phones, covering reception when needed and dealing with parental queries. Other duties included the provision of secretarial and administrative support to the Senior Leadership Team as well as EA duties on behalf of the Vice Principal, managing his diary and arranging meetings. I often supported the Marketing Officer and Vice Principal with the marketing materials and any other outgoing documents by proofreading and checking all documentation conformed to the United Learning branding and format.

This role was carried out at the company's centralised Administration Centre, working in a fast paced environment. As part of a team I was responsible for converting property descriptions from audio files into typed up property brochures and window cards using transcribing software. Created and processed adverts for the region’s newspapers using online advertising software after branch managers’ approval. Being meticulous and paying attention to detail was a vital part of the role.

I was recruited for two key roles, one was to support the clinicians and staff on a new computer system installed on my arrival. The change had an impact on everyone's day to day work and it was my job to ensure everything was working and report any issues to Emis Web's support desk for resolution. The additional part of my role included the collection of data for the Primary Care Trust, implementing appointment templates, processing GP referrals for the in-house Physiotherapy team and facilitating repeat prescriptions ordered online. I covered reception and the phones on a rota basis, signing patients in, booking appointments and dealing with queries and prescription requests.

Following the completion of my degree I took on some temporary appointments until I had secured a permanent role. Both these placements were for the NHS, specialising in Mental Health. I was responsible for the creation of the staff holiday planner and keeping it up to date on behalf of the Administration Manager. I created and maintained the staff training database, notifying the Training and Development Manager of any staff requiring refresher courses. I looked after the Director's calendar, booking in meetings and liaising with other EAs. For meetings, I collated all meeting pack documents, putting them together with the agendas and sent them to the relevant parties. During these meetings I would take the minutes.

During my elective module in Publishing I was encouraged to apply for this role within CETH (Centre of Employability through the Humanities). The department offered Combined Honour students studying humanity subjects, elective modules taking place in realistic work environments. I was able to use my experience on the Publishing elective to secure this role and assist with the development of the Employability Framework. I supported the MA Publishing and Writing for Children tutors on publishing projects and events. I was involved in a recipe book project, contributing to the students’ research, accompanying them on interviews and writing some of my own content for the book. Other support included the creation of databases for a school letter writing competition and accompanying MA students on workshops being held at the schools and helping to inspire the children to write their letters. I contributed to the organisation of the Uclan Employability Conference and worked with two other interns on a workshop for the conference, discussing the value of student voice and it's impact on the development of the Employability Framework.

A part time position while studying full time at University. I covered reception with a colleague, supporting the younger staff on a weekend. Duties involved meeting and greeting customers and stakeholders. Keeping the customer waiting area clean. Inviting customers to help themselves to drinks while waiting. Assigning a sales consultant to potential customers in person and on the phone.Managing a busy switchboard, directing calls to sales or services, taking messages and dealing with enquiries. Used the tannoy system to call staff to the desk if they were not located by a phone. Making tea and coffee when required.

A part time role while studying which went full time over the summer break and allowed me to switch between the Bowker BMW franchise and the transport office as and when needed. Duties here were to support the administration team with the scanning and electronic filing of delivery notes required for billing purposes. The role expanded over time so that I was supporting the team with the electronic picking of stock requested by customers using codes and covering the reception desk, directing truck drivers to the rest area and preparing the outgoing post.

An unusual but varied role where I developed from a shy, inexperienced office junior into a confident, organised barristers clerk. I came into this role with little experience and started with small tasks such as filing, photocopying legal briefs, taking messages to court, delivering briefs by hand to local solicitor offices. After a year the role expanded into a full time position and I was dealing with queries on the phone, typing documents for the barristers, chasing up the payment of fees and booking court dates and conferences into the diary. Over time my role continued to grow and I was negotiating brief fees for the barristers, taking minutes in conferences, assisting with the day to day running of the chambers, looking after the book keeping, taking care of facility matters such as recruiting cleaners, organising collections of confidential waste, supporting the receptionist with the post and phone calls and carrying out internet based research for some of the cases coming into the business. This position allowed me to grow as an individual and is the foundation for my career in administrative and secretarial work.