•Manage Web site content, respond to inquiry & process order according to company standards.•Handle & supervise all customer service requirements, by telephone, in person or via Web site. •Maintain & developpe customer base for the Fair Trade Line.•Handle all office related task as required.

•Developed, supervised and monitored of a new centralized telephone customer service, answering over 50,000 calls per year, allowing the guests and employees to dial a single number, instead of ten different one. Reduced the delay of response for any request to less then 30 minutes.•Implemented of different quality controls system to evaluate the application of the phone greeting standards throughout the hotel, increasing the name recognition of our guest to above 78%.•Managed and… Show more •Developed, supervised and monitored of a new centralized telephone customer service, answering over 50,000 calls per year, allowing the guests and employees to dial a single number, instead of ten different one. Reduced the delay of response for any request to less then 30 minutes.•Implemented of different quality controls system to evaluate the application of the phone greeting standards throughout the hotel, increasing the name recognition of our guest to above 78%.•Managed and coordinated the hotel telephone PBX system for more then 2,500 extensions, reducing operational expense of more then 12,000$ annually for the telephone department. Show less

•Developed and implemented new process in controlling the payment of holidays and vacation time of the hotel employees, increasing the efficiency of the hotel Leaders and eliminating additional cost of more then 5,000$ per year.•Structured and established a health and safety prevention program. Organized and supervised the monitoring of health and safety files, reducing the number of accident annually by more then 15% at the hotel.